Dorotea Robles

• Facilitated clear communication between diverse groups in various settings.
• Assisted clients in navigating complex processes through effective interpretation.
• interpreted in homicide investigation interviews; victims witness
• court cases
• Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
• Supported colleagues by providing assistance with translations as needed.

Conducted participant recruitment and assessments for tailored care plans with measurable goals.

Provided culturally responsive interventions using PEARLS problem-solving treatment methodology.

• Maintained accurate, confidential client records in compliance with agency policies.
• Coordinated outreach initiatives and represented FSA at community events and meetings.
• Utilized assessment tools and community resources to enhance access to social and health services.
• Participated in clinical supervision meetings to evaluate cases and service delivery objectives.

Communicated proactively with clients and team members to align care strategies.

• Coordinate all clerical tasks
• Manage busy phone
• Greet client and manage staff schedules
• Intake Coordinator for counseling services
• Provide resources to clients within FSA and outside of FSA
• Provide Facility Visit Non-Disclosure Form to visitors for completion as appropriate; issue Visitor badges; Assist with file storage matters, annual offsite file storage, and document shredding in accordance with Health Insurance Portability Accountability Act (HIPAA) regulations; Maintain site location’s employee Emergency Contact information; Support with logistics of any trainings or events that occur within the office; Assist with coordination of annual front desk safety/crisis training; Maintain and keep current job manual; Serve as a member of the FSA Safety Committee; Serve as a member of the FSA Strong Committee; Assist Management staff with special projects and support duties as assigned; Order food for management meetings; Monitor inside and outside of office (parking lot), ensuring any safety concerns are addressed promptly; Greet clients; note client attendance status in calendar(s); when applicable, collect client fees and prepare and provide receipts; Travel to other site-based offices as needed; Perform other duties as assigned; Conduct quarterly safety inspections and regularly scheduled safety drills; Complete all mandated Santa Barbara County Department of Behavioral Wellness trainings annually; Check Medi-Cal eligibility for current and prospective consumers.