Dorothea Gradwell
Souderton,PA
Summary
Dynamic and dedicated professional with experience as a Swim Instructor, skilled in CPR and fostering a positive learning environment. Proven ability to enhance customer satisfaction and team performance through effective communication and leadership. Committed to safety and excellence in childcare and team building.
Overview
2025
2025
years of professional experience
Work History
Intern
EMC Elementary School
Swim Instructor
Aqua-Tots Swim Schools Cedar Park
04.2024 - 02.2025
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid
- Promoted a fun learning environment
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Service Champion
Shake-Shack
11.2023 - 02.2024
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
Barista
Dunkin
08.2021 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Supervisor
Wawa
09.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Cash handling procedures,
- Accuracy in financial transactions and handling discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Lead a team of four or more
Associate
Care And Share Thrift Shoppes Souderton
02.2020 - 08.2022
- Cash handling
- Assisted with elderly volunteers to ensure their safety
- Lifting over 40lbs
Education
Highschool Diploma -
Souderton Area Highschool
Souderton, PA06.2022
Skills
- Cash handling
- Infant CPR
- CPR/AED/FIRST AID
- Childcare
- Nannying
- Phone Etiquette
- Team building/leading
- Classroom management
- Management experience
- Special needs experience
Timeline
Swim Instructor
Aqua-Tots Swim Schools Cedar Park
04.2024 - 02.2025
Service Champion
Shake-Shack
11.2023 - 02.2024
Shift Supervisor
Wawa
09.2022 - 09.2023
Barista
Dunkin
08.2021 - 11.2023
Associate
Care And Share Thrift Shoppes Souderton
02.2020 - 08.2022
Intern
EMC Elementary School
Highschool Diploma -
Souderton Area Highschool