Dorothea Jackson
Lake Havasu City,AZ
Summary
Highly motivated and committed worker with proven history of superior performance at individual, team, and organizational levels. Strong ability to multitask and prioritize workload with little supervision.
Overview
24
24
years of professional experience
Work History
Chronic Care Case Manager
Midwest Internal Medicine
Lake Havasu City, AZ
11.2022 - 03.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
Cashier
Walmart
Lake Havasu City , AZ
11.2021 - 11.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Cook
The Jam Lady
Anza, CA
06.2019 - 11.2022
- Prepped fruit and ingredients by washing, chopping and dicing.
- Measured and weighed food items to comply with portion requirements.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Pharmacy Technician Intern
CVS Pharmacy
Temecula, CA
02.2022 - 06.2022
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
MA/Receptionist
Riverside San Bernadino County Indian Health Inc
Anza, CA
04.2013 - 07.2020
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Meat Deli Clerk
Stater Brothers
Temecula, CA
11.2008 - 09.2012
- Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood and cheeses and placed in meat cooler and freezer.
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Kept detailed track of inventories and restocked products in cold storage units.
CNA
Magnolia Rehabilitation & Nursing Center
Riverside, WA
11.2007 - 07.2008
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
Cashier
Shell Gas Station
Moreno Valley, CA
12.2006 - 11.2007
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Care Provider
Intergrated Care Communities Inc.
Moreno Valley, CA
12.2005 - 11.2006
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Arrange medication and reminded patients to take each according to correct schedule.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
CNA/Medication Aide
Prior Care Staffing
Omaha, NE
05.2005 - 05.2006
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported non-ambulatory residents in range of motion exercises.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
CNA/Certified Medication Aide
Christian Homes Care Center
Holdrege, NE
07.2005 - 02.2006
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
CNA/Medication Aide
Elwood Care Center
Elwood, NE
06.2004 - 05.2005
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
Care Giver
Private Client
Arapahoe, NE
02.2003 - 01.2005
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
CNA/Medication Aide
Center For Independant Living Of South Florida
Grand Island, NE
06.2003 - 11.2004
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Followed care plan and directions to administer medications.
CNA/Medication Aide
Beaver City Manor
Beaver City, NE
08.1999 - 06.2004
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Certificate - Pharmacy
Health Staff
Temecula, CA06.2022
Certificate - Medical Assisting
San Joaquin Valley College
Temecula01.2021
Skills
- CPR Certified
- Problem-Solving
- HIPAA Compliance
- Patient Relations
- Critical Thinking
- Procedure Assistance
- Multi-line Telephone System Operation
- Updating Medical Records
- Multitasking and Prioritization
- Operating EKG Equipment
Timeline
Chronic Care Case Manager
Midwest Internal Medicine
11.2022 - 03.2023
Pharmacy Technician Intern
CVS Pharmacy
02.2022 - 06.2022
Cashier
Walmart
11.2021 - 11.2022
Cook
The Jam Lady
06.2019 - 11.2022
MA/Receptionist
Riverside San Bernadino County Indian Health Inc
04.2013 - 07.2020
Meat Deli Clerk
Stater Brothers
11.2008 - 09.2012
CNA
Magnolia Rehabilitation & Nursing Center
11.2007 - 07.2008
Cashier
Shell Gas Station
12.2006 - 11.2007
Care Provider
Intergrated Care Communities Inc.
12.2005 - 11.2006
CNA/Certified Medication Aide
Christian Homes Care Center
07.2005 - 02.2006
CNA/Medication Aide
Prior Care Staffing
05.2005 - 05.2006
CNA/Medication Aide
Elwood Care Center
06.2004 - 05.2005
CNA/Medication Aide
Center For Independant Living Of South Florida
06.2003 - 11.2004
Care Giver
Private Client
02.2003 - 01.2005
CNA/Medication Aide
Beaver City Manor
08.1999 - 06.2004
Certificate - Pharmacy
Health Staff
Certificate - Medical Assisting
San Joaquin Valley College
Similar Profiles
Lauren WileyLauren Wiley
Physician Assistant in Internal medicine at Midwest Internal MedicinePhysician Assistant in Internal medicine at Midwest Internal Medicine
Kylie HawleyKylie Hawley
Medical Assistant at Internal Medicine & Addiction MedicineMedical Assistant at Internal Medicine & Addiction Medicine
Younis SamaraYounis Samara
Research Assistant at Department of Internal Medicine, Faculty of Medicine, Cairo UniversityResearch Assistant at Department of Internal Medicine, Faculty of Medicine, Cairo University
Julia TerentiJulia Terenti
Receptionist at A Natural Massage and Day SpaReceptionist at A Natural Massage and Day Spa
Sinclair OppedahlSinclair Oppedahl
Nuclear Medicine Technologist at Lakeside Heart and Vascular Imaging CenterNuclear Medicine Technologist at Lakeside Heart and Vascular Imaging Center