Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dorothea Jean Sheffield

Milton,USA

Summary

Customer service professional with deep commitment to delivering exceptional support. Known for resolving inquiries swiftly and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliable and flexible service. Proficient in communication and problem-solving.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Staff Member

Barnes & Nobles NWFSC
2023 - 01.2025


  • Cash handling, merchandising the store front, and stocking shelves.
  • Pulled book orders, proficient in shipping and receiving orders.
  • Proficient use in various computer programs such as Oracle, Workday, and SAP Business One.
  • Collaborated with team members to streamline service processes and enhance operational efficiency.
  • Resolved customer inquiries efficiently, ensuring a positive experience and fostering customer loyalty.

Front Desk Receptionist

Richardson Electric, LLC
2018 - 2021
  • Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
  • Handled the processing of permits and other documents pertaining to new builds within the counties of service.
  • Assisted in resolving customer inquiries and complaints, fostering positive relationships and satisfaction.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Senior Logistics Associate

Harbor Freight Tools
2014 - 01.2018
  • Performed quality checks on incoming shipments to verify accuracy and conditions of goods with handheld scanners.
  • Conducted regular physical inventory counts to reconcile stock levels with system records.
  • Managed opening and closing procedures, cash handling, and inventory management.
  • Implemented effective visual merchandising strategies to optimize product placement and drive sales.
  • Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism.

Administrative Assistant

Slay Transportation
01.2005 - 01.2011
  • Served as a primary point of contact for all drivers including over the road drivers, visitors, vendors greeting them professionally and ensuring their needs were met during their time in the office.
  • Developed and implemented filing systems that improved document retrieval times by enhancing organizational structure.
  • Provided extensive data entry of all account payables, bill of ladings, fuel records, and adhered to all state and federal laws pertaining to written log books.
  • Managed daily office operations to ensure efficient workflow and communication among departments.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

GED -

Radford Locklin Vocational College
Milton, FL
04-1991

Skills

  • Order processing
  • Customer focus
  • Assertiveness
  • Clerical support
  • Problem resolution
  • Critical thinking

Certification

Notary Public, State of Florida

Timeline

Administrative Assistant

Slay Transportation
01.2005 - 01.2011

Customer Service Staff Member

Barnes & Nobles NWFSC
2023 - 01.2025

Front Desk Receptionist

Richardson Electric, LLC
2018 - 2021

Senior Logistics Associate

Harbor Freight Tools
2014 - 01.2018

GED -

Radford Locklin Vocational College

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