Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Dorothea Mazeika

Enfield,CT

Summary

Astute with success in handling multimillion-dollar book of business and overachieving new business goals. Experience in selling life insurance with outstanding customer service handling customer needs, relationship management, prospecting, and sales. Highly skilled in negotiating coverage, price, financial terms and service delivery. Licensed in of MA and CT. Experienced in Office Management and Administration Professional with 15 + years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Motivated professional possessing exceptional multitasking, organizational and time management abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Manager

Himmelstein Financial
Bloomfield, CT
06.2021 - Current
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Established empathy with customers through insight into business drivers and expectations to offer personalized service.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained CRM database with customer updates and report generation.
  • Provided coverage option information to assist clients in protecting assets.
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.

Crisis Peer Support Coordinator, Sergeant

Maricopa County Sheriff's Office
Phoenix, AZ
12.2018 - 05.2021
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Provided resources and crisis support to over 3500 employees.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.

Detention Officer Sergeant

Maricopa County Sheriff's Office
Phoenix, AZ
11.2005 - 12.2018
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Measured team performance and reported metrics to leadership team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Coached and mentored over 120 staff members through constructive feedback to develop long-term career goals.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Supervised and controlled behavior of 500-1,000 inmates.

Detention Officer

Maricopa County Sheriff's Office
Phoenix, AZ
02.2003 - 11.2005
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Facilitated video arraignment processes as part of judicial process.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Regularly conducted security and sanitation checks.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Maintained security and welfare of prisoners in 1600-inmate multi-security facility

Education

High School Diploma -

Agawam High School
Agawam, MA

Skills

    Scheduling

  • Customer service understanding
  • Team Building
  • Training and mentoring
  • Workflow planning
  • Presentation design
  • Strategic Planning
  • Customer Service Experience

Certification

  • Individual & Group Intervention Certified, International Critical Incident Stress Foundation (ICISF)
  • Basic Crisis Negotiation School Certified, Federal Bureau of Investigation
  • Crisis Intervention Team Certified, East Valley Regional CIT
  • Health and Wellness Coach, Udemy
  • Life, Accident, and Health or Sickness Insurance Producer-CT #2724817
  • Life, Accident, and Health or Sickness Insurance Producer-MA #2151455

Timeline

Office Manager

Himmelstein Financial
06.2021 - Current

Crisis Peer Support Coordinator, Sergeant

Maricopa County Sheriff's Office
12.2018 - 05.2021

Detention Officer Sergeant

Maricopa County Sheriff's Office
11.2005 - 12.2018

Detention Officer

Maricopa County Sheriff's Office
02.2003 - 11.2005

High School Diploma -

Agawam High School

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Dorothea Mazeika