Dorothea Michele Bowers
Randallstown,Maryland
Summary
Accomplished HR and Payroll Administrator with a proven track record at Qfirst Group, Inc. Expertise in leveraging ADP and Paychex systems to streamline payroll processes, enhance employee satisfaction, and minimize legal risks. Strong interpersonal skills complement technical proficiency, fostering positive workplace relationships. Aiming to further optimize HR functions and contribute to organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Host
Walmart
Randallstown, MD
03.2020 - 10.2020
- Maintained a clean work area at all times to ensure the safety of staff and customers alike.
- Looked in carts and bags to check merchandise against receipts.
- Identified and reported shrink, damages and accidents to management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed positive relationships with clients through effective communication skills.
Payroll/Human Resources Administrator
Law Offices of Peter G. Angelos
Baltimore, Maryland
11.2001 - 08.2009
- Providing employment recruitment, preparing and submitting advertising, interviewing and testing, performing reference checks, and extending job offers, making recommendations regarding job analysis, job design, job descriptions, and salary structure, developing and maintaining new hire procedures, conducting new hire orientation in which general personnel policies and procedures are reviewed with all staff, and conducting exit interviews to identify reasons for employee termination.
- Developed and implemented recruitment strategies to attract highly qualified candidates.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
- Assisted in the development and analysis of HR metrics to inform strategic decision-making.
- Oversaw benefits enrollment process by answering questions and assisting employees with login details.
- Reviewing, recommending, administering, and implementing the law firm's overall benefits and compensation programs with the Controller; maintaining current knowledge of trends and new developments in compensation programs and benefits; analyzing requests for reclassification and compensation changes; coordinating open enrollment periods for all benefit programs; and communicating closely with third-party vendors and brokers.
- Developing and implementing policies related to all aspects of human resources; interpreting and complying with all federal, state, and local laws; periodically conducting training for employees and managers in laws, policies, and procedures; consulting a human resources attorney when appropriate; developing, implementing, and monitoring the affirmative action program for the law firm; and compiling the annual EEOC-I report.
- Overseeing time records to insure accurate payroll processing; establishing and implementing new payroll policies; preparing all government reports, including 5500-Cafeteria Plan; preparing and reconciling all monthly health benefits premiums; hiring and training of payroll assistant; process new hire paperwork; promotions, rate changes; transfers and terminations data to ensure that information is properly recorded and contains authorization signatures and proper documentation (1-9, non-complete, etc)
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Participated in salary surveys and analyzed compensation data to ensure market competitiveness.
- Managed recruitment processes, including job postings, candidate screenings, and interview coordination.
- Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Sourced, qualified and conducted screening interviews with job candidates.
- Prepared or maintained employment records using human resources management system software.
- Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
- Conducted exit interviews to gather feedback and identify areas for improvement within the organization.
- Hired employees and processed hiring-related paperwork.
- Managed benefits programs such as health insurance plans, retirement accounts.
- Monitored employee performance evaluation processes, ensuring timely completion and feedback delivery.
- Developed and implemented HR policies and procedures to support organizational goals and compliance.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Answered employee questions regarding health benefits and 401k options.
- Completed reports and employment forms.
- Conducted exit interviews and completed employment termination paperwork.
- Processed new hire paperwork and conducted onboarding orientations.
- Processed payroll accurately and on time, including calculating deductions and taxes.
- Managed compliance with labor laws and regulations, reducing risk of legal challenges.
Payroll/Human Resources Administrator
Qfirst Group, Inc.
Baltimore, Maryland
04.2001 - 11.2001
- Processing weekly payroll (Paychex) and monthly commissions
- Maintaining all aspects of payroll/human resources, (i.e
- Health benefits, vacations, leave time, Simple IRA, tax filings, wage garnishments, etc.) through ADP/E-time Payroll Systems
- Attending all unemployment hearings, filing all workers compensation claims
- Developing and implementing employee handbook, policies and procedures
- Interviewing and hiring for open positions, responsible for reprimanding when needed
- In charge of employee relations resolutions dealing with individual employee needs and concerns
- New hire orientation and benefit package distribution
- Conducting mass interviews, recruiting for all levels, maintaining and tracking employee performances
Payroll Supervisor/Employee Specialist
Creditrust Corporation
Baltimore, Maryland
06.1999 - 04.2001
- Company Overview: (company sold while on maternity leave)
- Supervisor of Payroll Department for Senior Payroll Clerk and Time Management Specialist: Processing payroll-related issues dealing with FMLA and COBRA
- Researching valuable processes for time saving efforts by streamlining our payroll processes
- Administration of 401(K) paperwork for new hires, terminated employees, HCE regulations and changes
- Inputting bi-weekly payroll through ADP Payroll Systems and balancing general ledger
- Maintaining employee files
- Tax forms, insurance deductions, vacations, etc.)
- Generating projects from Report/Smith for Comptroller, CFO and CEO when needed
- Implementation of safety nets for effective Payroll Administration
- Verifying monthly commissions, employment verifications, promotions, rate changes, transfers and tracking terminated employees
- Wire transfers for payroll funding
- Process bi-weekly payroll, commission, holiday bonuses, retention bonuses and contest checks
- Maintained and verified manual/void/adjustment checks
- Liaison for HR department for FMLA, annual increases, benefit deductions, Plan 125, FSA (Flexible Spending Accounts and maintaining of employee records
- Attending unemployment hearings, employee/employer relations, maintaining open communication with all levels of management on disciplinary actions, creating incentive programs for employees
- (company sold while on maternity leave)
Payroll/Personnel Specialist
C.R. Daniels, Inc.
Ellicott City, Maryland
09.1998 - 06.1999
- Maintaining in-house multi-state payroll for hourly, salary, monthly and commission payrolls
- Time Management tracking and editing
- Data entry of piecework production
- Processing all workers compensation claims and unemployment claims
- Attend all unemployment hearings and appeals
- Reporting of weekly spreadsheets for productivity/time control efficiency to President of company
- Tracking vacation, sick time, FMLA and all rate increases
- State and federal tax filings for all payrolls
- Health/dental administration and tracking
- COBRA, Profit Sharing and FSA administration
Education
07.2009
06.2009
04.2009
Certification - Bookkeeping
Towson Stratford Business School
Towson, Maryland12.1979
Certified Payroll Professional -
Skills
- Microsoft Office
- Word
- Excel
- Access
- ADP P/C Payroll for Windows
- HR Profile
- ReportSmith
- E-Time
- Paychex
- Stromberg Time Management
- Winstar Time Management
- AS400 system
- Bag inspections
- Strong interpersonal skills
- Alarm management
- Cleanliness and hygiene
- Incident reporting
- Risk mitigation
- Safety awareness
- Loss prevention support
- Receipt review
- Patience and tolerance
Affiliations
- State of Maryland licensed Notary Public
- Member American Payroll Association
- Member SHRM (Society for Human Resources Management)
- Certified Tax Preparer (EA)
Certification
- Certified Payroll Professional
- Certified Human Resources Professional (in process through BMAC-APA)
Continuing Education
- Human Resources and the Law, 06/01/09, 1.2
- How to Comply with Wage and Hours Laws, 04/01/09
- EEOC-2008 Technical Assistant Program Seminar, 07/01/09, Certificate of Training
References
References available upon request.
Timeline
Customer Host
Walmart
03.2020 - 10.2020
Payroll/Human Resources Administrator
Law Offices of Peter G. Angelos
11.2001 - 08.2009
Payroll/Human Resources Administrator
Qfirst Group, Inc.
04.2001 - 11.2001
Payroll Supervisor/Employee Specialist
Creditrust Corporation
06.1999 - 04.2001
Payroll/Personnel Specialist
C.R. Daniels, Inc.
09.1998 - 06.1999
Certification - Bookkeeping
Towson Stratford Business School
Certified Payroll Professional -
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