DOROTHEA SANDERS
Indianapolis,IN
Summary
Worked over 30 years in customers service, and several years as a team leader working with customer complaints. Worked with several software system, word, outlook, High Jump, Trilogy, SAP, PMX, CAPA. Calibration VAS.
love pleasing people. Would like to work in the customer care fill either working remote from home or working at a medical facility, close to resident.
Overview
40
40
years of professional experience
Work History
Warehouse Operator
Ferguson
12.2019 - Current
- Managed email and incoming calls
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment 5s ready.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Developed strong relationships with vendors, ensuring timely delivery of products and efficient resolution of any issues that arose.
Quality Control Inspector
Express Employment
06.2018 - 12.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Ensured accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Provided feedback to production team regarding product quality.
- Handled incoming and outgoing calls in professional manner.
- Red lined all procedures.
Quality Control Technician
Eli Lilly
05.1998 - 12.2017
- Maintained quality documentation and records for conformance with relevant standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Trained new team members on proper quality control techniques, fostering culture of excellence within department.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Performed tests and inspections to conform to established standards.
- Developed and implemented procedures to meet product quality standards.
Machine Operator
Fort Harrison
07.1996 - 03.1998
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Ran microfilm machine entered enlisted recruits pay records in system to delete most paper copies.
- Kept detailed production records and identified hold-ups.
E-4 Enlisted Navy
Military
06.1984 - 06.1996
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Certificate - Computer Software And Media Applications
Ivy Tech Community College of Indiana
Indianapolis, IN12.2017
Skills
- Shipping and receiving
- Warehouse Safety
- DOT Regulations
- Visual Inspection
- OSHA Compliance
- Warehouse Operations
- Material Handling
- Hand and Power Tool Operation
- Forklift Operator Certification
- Critical Thinking
- Cycle Counting
Timeline
Warehouse Operator
Ferguson
12.2019 - Current
Quality Control Inspector
Express Employment
06.2018 - 12.2019
Quality Control Technician
Eli Lilly
05.1998 - 12.2017
Machine Operator
Fort Harrison
07.1996 - 03.1998
E-4 Enlisted Navy
Military
06.1984 - 06.1996
Certificate - Computer Software And Media Applications
Ivy Tech Community College of Indiana