Dorothea Torrino
Alexandria,VA
Summary
Hardworking, punctual, and reliable student studying psychology at James Madison University seeking a part-time job opportunity to expand skills and gain valuable real-world experience. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Member Service Assistant
James Madison University Recreation
Harrisonburg , VA
2022.04 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling participant demands.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Followed up with participants regularly via phone and email to obtain payments and schedule services.
- Delivered exceptional customer service to every participants by creating welcoming, positive experiences.
- checked in and out equipment for participants in recreation center and park
- monitored participant access in all UREC facilities
Sales Advisor
Club Demonstration Services At Costco
Alexandria , United States
2019.12 - Current
- Maintain current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by 20-60% depending on product
- Develop and deliver engaging sales presentations to convey product benefits.
Team Member Associate
Panda Express
Alexandria , VA
2018.07 - 2019.07
- Provide exceptional customer service
- Handle financial transactions
- Efficiently prepare and serve food orders to customers
- Restock and keep restaurant clean
- Help fellow team members when appropriate.
Hostess
Chilis's Bar And Grill
Alexandria , VA
2017.07 - 2018.03
- Greet customers into welcoming environment
- Ensure menus are stocked and host stand and restaurant is properly cleaned and maintained.
- Communicate Guest concerns to Manager as appropriate and assist fellow Team Members when appropriate.
- Planned and executed reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA05.2023
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2019
Skills
- Bilingual in Cebuano and English
- Responsible
- Planning and Coordination
- Flexible & Adaptable
- Good listening skills
- Reading/Writing comprehension
- Event organization
- Microsoft Office
- Calm and Professional Under Pressure
- Order Selection and Preparation
- Collaborative Relationships
- Food and Beverage Service
- Cash Register Operation
Timeline
Member Service Assistant
James Madison University Recreation
2022.04 - Current
Sales Advisor
Club Demonstration Services At Costco
2019.12 - Current
Team Member Associate
Panda Express
2018.07 - 2019.07
Hostess
Chilis's Bar And Grill
2017.07 - 2018.03
Bachelor of Science - Psychology
James Madison University
High School Diploma -
Mount Vernon High School
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