Dorothie Morris
Oakland,CA
Summary
Proven leader with extensive experience in staff management and workplace safety, notably at Pac West Security. Skilled in fostering teamwork and optimizing operations, I excel in employee training and customer service. Achieved seamless shift transitions and enhanced safety protocols, demonstrating a commitment to operational excellence and a results-driven approach.
Overview
1801
1801
years of professional experience
Work History
Shift Supervisor
Pacwest Security
05.224 - Current
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Managed communication between associates and management, addressing key issues and needs.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Delivered successful training to more than 3 employees during tenure, educating on successful work processes and productivity strategies.
Cashier
Walmart
02.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
Dispatch Supervisor
UPS
06.2010 - 10.2023
- Supervised team of 15/20 employees and provided training focused on maximizing overall performance.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Education
No Degree - Early Childhood Education
San Joaquin Delta College
Stockton, CA04.2024
High School Diploma -
Luther Burbank High School
Sacramento, CA01.1998
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Operations Management
- Safety understanding
Timeline
Cashier
Walmart
02.2024 - 05.2024
Dispatch Supervisor
UPS
06.2010 - 10.2023
No Degree - Early Childhood Education
San Joaquin Delta College
High School Diploma -
Luther Burbank High School
Shift Supervisor
Pacwest Security
05.224 - Current
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