DOROTHY AARON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
RIDER SHARE DRIVER
Lyft And Uber
05.2017 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Maintained a clean driving record and excellent rating while transported over 5,000 passengers for over 7 years.
- Great work ethics and motivated to work during peak times (weekends/holidays)
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Picked up riders at designated locations and greeted upon vehicle entry.
Customer Service/ Sales Representative
Arise
05.2012 - 09.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Monitored customer satisfaction metrics, identifying trends and areas for improvement.
Back Office Associate/ Cashier/Orientation Facilitator
Publix Super Markets Inc
04.2004 - 12.2011
- Supported senior management by preparing detailed reports on business operations and performance metrics.
- Provided training to new hires, fostering a supportive work environment that encouraged growth and development.
- Streamlined back office processes by implementing efficient organizational systems and reducing paperwork.
- Maintained strict adherence to regulatory requirements within all aspects of back-office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Accounting And Finance
Gwinnett Technical College
Lawrenceville, GA12-2012
Bachelor of Arts - Communications
Kent State University
Kent, OH12-2000
Skills
- Excellent Customer
- Time management
- Problem-solving
- Adaptability and flexibility
Timeline
RIDER SHARE DRIVER
Lyft And Uber
05.2017 - Current
Customer Service/ Sales Representative
Arise
05.2012 - 09.2023
Back Office Associate/ Cashier/Orientation Facilitator
Publix Super Markets Inc
04.2004 - 12.2011
Associate of Arts - Accounting And Finance
Gwinnett Technical College
Bachelor of Arts - Communications
Kent State University
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