Dorothy Adhiambo Oluoch
Marietta,USA
Summary
Dynamic Admissions Enrollment Representative with proven CRM proficiency and exceptional customer service skills at Beulah Heights University. Successfully led the admissions team during a critical period, enhancing student engagement and retention. Adept at mentoring and public speaking, fostering a supportive environment for prospective students navigating their academic journey.
Overview
18
18
years of professional experience
Work History
Admissions Enrollment Representative
Beulah Heights University
Atlanta, USA
05.2022 - Current
- Responding to prospective students' inquiries.
- Talking to prospective students about admissions requirements.
- Creating applicants’ records and tracking their emails on the CRM system (HubSpot).
- Creating students’ records on SONIS.
- Making and answering calls to and from applicants.
- Receiving and putting all applicants’ documents in a folder and filing them in the cabinet.
- Participating in departmental events such as Open House, New Students Orientation, and other in-house events.
- Recently led the admission team when the Director of Admissions was on leave.
- As a student at Beulah Heights University, I helped implement Curricular Practical Training (CPT) into the school curriculum.
- Working with the Admission department and interacting with other departments has exposed me to a pool of knowledge and understanding of how to work with students and how to help them navigate through the academic journey here at BHU, without wanting to transfer to other schools.
Assistant Teacher [TA]
Beulah Heights University
Atlanta, USA
08.2024 - 12.2024
- Taking attendance.
- Communicating with students through emails and phone calls.
- Facilitating class attendance through the Hy-flex platform.
- Following up with students to submit assignments and projects on time.
English as a Second Language (ESL) instructor
Beulah Heights University
08.2023 - 01.2024
- Teaching students who had difficulty expressing themselves in English to learn how to speak English.
Volunteering in the Business Office
Beulah Heights University
Atlanta, USA
01.2018 - 12.2018
- Arranging folders and shredding outdated paperwork.
Quality Assurance Operator
De La Rue Kenya
Nairobi, Kenya
10.2007 - 05.2016
- 100% Examination of the printed currency notes in sheet form at various stages (1st stage, the printing of backs; 2nd stage, the printing of fronts, and 3rd stage, the numbering of currency notes).
- Accountable to the head of the department regarding workflow.
Returning Officer
Independent Electoral and Boundaries Commission (IEBC)
Nairobi, Kenya
11.2012 - 03.2013
- Overseeing Voter registration.
- Inspection of Voter Register.
- Presiding over the general election.
- Training of the Clerks.
Internship in the Business Office
Ezetec Company Kenya
, Kenya
05.2011 - 07.2011
- Preparing Value-Added Tax (VAT) Schedules using an Excel Sheet.
- Reconciling of Balance Sheets and Income Statements.
- Record Management and filing.
- Assisting in performing other roles in the accounting department.
Credit Operations Specialist
Barclays Bank Kenya
Nairobi, Kenya
09.2009 - 12.2009
- Record Management.
- Receipt of Loan Application Forms.
- I was keying in the required information from the customers' loan application forms into the system.
- Vetting services.
Education
Ph.D. - Organizational Leadership
Beulah Heights University
USA12.2025
Master’s degree - religious studies
Beulah Heights University
USA01.2019
Bachelor of Commerce - Accounting option
University of Nairobi
Kenya01.2012
Skills
- CRM proficiency
- SONIS proficiency
- Solution-oriented
- Action-focused
- Mentoring abilities
- Public speaking
- Effective presentation skills
- Customer service
Languages
- Swahili
- English
- Swahili
References
- Ruth Otengo, Manager at Protiviti, 32 Adelaide Crossing, Acworth, GA, 30101, (404) 948-8230
- Delphine Nganga, Clinical Documentation Abstractor, Northside Hospital, (678) 462-5527
- Dr. Salome Mbugua, Student Success Coordinator, 892 Berne St. SE, Atlanta, GA, 30316, (678) 934-2232
Mentoring Experience
Mothering-Mentoring Foundation Corp., 01/12/23 - Current, Being mentored to be confident and competent in public speaking., Being mentored to be effective and efficient in presenting speeches.
Personal Information
- Hobbies: I sing in the praise and worship team., I like swimming and walking as often as I can and managing my weight., I like to inspire and encourage people, especially ladies, to be their best in whatever they do., I like traveling and doing community social work.
- Gender: Female
- Nationality: Kenyan
- Marital Status: In a relationship
- Religion: Christian (Born-again)
Timeline
Assistant Teacher [TA]
Beulah Heights University
08.2024 - 12.2024
English as a Second Language (ESL) instructor
Beulah Heights University
08.2023 - 01.2024
Admissions Enrollment Representative
Beulah Heights University
05.2022 - Current
Volunteering in the Business Office
Beulah Heights University
01.2018 - 12.2018
Returning Officer
Independent Electoral and Boundaries Commission (IEBC)
11.2012 - 03.2013
Internship in the Business Office
Ezetec Company Kenya
05.2011 - 07.2011
Credit Operations Specialist
Barclays Bank Kenya
09.2009 - 12.2009
Quality Assurance Operator
De La Rue Kenya
10.2007 - 05.2016
Ph.D. - Organizational Leadership
Beulah Heights University
Master’s degree - religious studies
Beulah Heights University
Bachelor of Commerce - Accounting option
University of Nairobi