Summary
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Work History
Education
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Additional Information
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Dorothy Adkins

Pearisburg,VA

Summary

Highly efficient , well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

19
19
years of professional experience

Work History

Manager/Lead Clerk

Flower Foods
Bluefield, WV
08.2019 - 01.2022
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email or in-person to provide information.
  • Reviewed order data to verify transactions and shipping dates.
  • Received and routed business correspondence to correct departments and staff members.
  • Supported financial operations by managing tax drawers and researching variances.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Monitored usage of store supplies and contacted vendors to place new orders for replenishment.
  • Monitored usage of supplies and contacted vendors to place new orders for replenishment.
  • Arranged meetings for employees and coordinated resources for use by all attendees.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Generated routine reports and professional correspondence.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Processed checks, cash and credit purchases or refunds.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising and customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Developed standard operating procedures.
  • Directed team of cashiers to maximize performance and deliver exceptional service to every customer.

Housekeeper

Fairfield Inn & Suites By Marriot
Princeton, WV
06.2018 - 07.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Documented and reported necessary facility and building repairs observed.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Stock Clerk

Warm Hearth Assited Living
Blacksburg, VA
05.2017 - 05.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Conducted inventory and restocked items throughout day.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Checked and pulled defective or expired products from shelves.
  • Managed timely and effective replacement of damaged or missing products.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Completed physical inventory counts each month.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Placed special customer orders for custom or special order merchandise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Cook/Assistant Cafeteria Manager

Macy McClaugherty
Pearisburg, VA
07.2004 - 03.2017
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Planned nutritionally-balanced menus for students by studying current dining trends.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Personal Care Assistant

Pro-Careers
Rich Creek, VA
01.2002 - 03.2004
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Planned activities to encourage movement, stretching and strength building.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Conferred with supervisor to discuss patient condition and medical care
  • Ran errands for patients, did shopping and picked up other necessities
  • Scheduled and accompanied clients to medical appointments

Education

CNA Certificate - Nursing

New River Community College
Dublin, Va
05.1983

GED -

Giles High School
Pearisburg, VA
07.1981

Skills

  • Outgoing Mail Preparation
  • Store Layouts
  • Customer Loyalty
  • Office Supply Management
  • Schedule Management
  • Lunch Supervision
  • Customer Checkout
  • Record Sorting and Filing
  • Cash Register Operations
  • Port Operations
  • Stocking and Replenishing
  • Customer Satisfaction
  • Materials Organization
  • Investigating Variances
  • Personnel Leadership
  • Medication Identification
  • Constructive Feedback
  • POS Transactions
  • Price Changes
  • Proper Staffing
  • Maintaining Applications
  • Hygiene Standards
  • Job Assignments
  • Payroll Preparation

Additional Information

I am a hard worker and a fast learner, I am always willing to learn new ways to do a better job.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Manager/Lead Clerk

Flower Foods
08.2019 - 01.2022

Housekeeper

Fairfield Inn & Suites By Marriot
06.2018 - 07.2019

Stock Clerk

Warm Hearth Assited Living
05.2017 - 05.2018

Cook/Assistant Cafeteria Manager

Macy McClaugherty
07.2004 - 03.2017

Personal Care Assistant

Pro-Careers
01.2002 - 03.2004

CNA Certificate - Nursing

New River Community College

GED -

Giles High School
Dorothy Adkins