Dorothy Anderson
Columbia
Summary
Results-driven Mortgage Loan Closer with a proven track record in optimizing closing processes and enhancing productivity. Expertise in regulatory compliance, document verification, and risk assessment enables the streamlining of operations. Exceptional communication and problem-solving skills promote stakeholder collaboration for timely loan closures. Committed to maintaining high service standards while effectively navigating industry changes.
Detail-oriented Mortgage Loan Closer with significant experience in thorough document review for accuracy and regulatory compliance. Demonstrates exceptional problem-solving skills and maintains composure in high-pressure environments. Recognized for facilitating seamless closing processes that enhance client satisfaction and operational efficiency. Seeking to utilize expertise to drive improvements in mortgage operations.
Results-driven professional with exceptional writing and oral communication skills, honed through collaboration with attorneys, clients, and title company professionals. Demonstrates a proven track record of delivering high-quality work consistently while fostering teamwork to achieve company objectives. Committed to providing outstanding service and pursuing continuous learning for ongoing professional development.
Overview
39
39
years of professional experience
Work History
Mortgage Loan Closer/Funder
TDECU
Lake Jackson
03.2003 - Current
- Reviewed loan documents and ensured accuracy of information provided by customer.
- Assisted borrowers in understanding the terms and conditions of their loans.
- Ensured compliance with federal and state lending regulations.
- Maintained up-to-date knowledge of industry regulations and procedures.
- Monitored loan progress, ensuring timely processing and closing.
- Delivered high level of service to every loan stakeholder through effective communication and explanation of documentation.
- Adhered to established policies and procedures when preparing closing documents.
- Answered inquiries from customers regarding loan status or changes in circumstances.
- Stayed abreast of lending regulations, industry trends and market rates.
- Developed and implemented strategies to meet monthly loan targets.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Coordinated with title companies to ensure timely delivery of documents to settlement agents.
- Scheduled closing meeting after gathering and preparing loan package documentation.
- Verified accuracy of information on mortgage documents.
- Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
- Addressed and resolved applicant and borrower queries throughout the loan cycle.
- Promoted strong commitment to productive loan processing by following up with necessary parties and quickly resolving issues.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Established and nurtured relationships with real estate agents and other industry professionals.
- Reviewed final closing disclosure statement for accuracy prior to closing day.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured that all funding activities were conducted in accordance with state and federal laws, as well as company policies.
Manager
Riverside Country Club
Lake Jackson
09.1986 - 05.2006
- Assessed candidates for waitstaff positions and recommended hiring choices.
- Managed logistics for hosting events accommodating up to 250 attendees.
- Manage dining operations for banquets and restaurants.
Education
GED -
Sweeny High School
Sweeny, TXSkills
- Loan document review
- Regulatory compliance
- Customer service
- Closing document preparation
- Loan processing
- Title company coordination
- Problem resolution
- Industry knowledge
- Effective communication
- Attention to detail
- Closing meeting scheduling
- Escrow management
- Mortgage-related meetings
- Title examination
- Client engagement and assistance
- Document review
- Closing expertise
- Writing and verbal communication
- Deadline driven
- Detail-oriented
- Team collaboration
- Loan product knowledge
- Residential mortgage lending regulations
- Active listening
- Adaptability
- Continuous improvement
- Closing statement accuracy
Accomplishments
- Received the Exceeds Beyond Expectation Honor this Year
- Top Closer in Customer Satisfaction
Custom
- I am a team player
- Very determined to learning the job and I do my work as if I own the company
- Need very little supervision once I learn the job
- Very strong at prioritizing my work load to complete daily task
- Need very little supervision once I learn the job
- Very focused on getting my daily work completed
Affiliations
- I take great pride in doing the job that I am hired for
- Once I leave my job for the day-my family is my life-
References
References available upon request.
Timeline
Mortgage Loan Closer/Funder
TDECU
03.2003 - Current
Manager
Riverside Country Club
09.1986 - 05.2006
GED -
Sweeny High School
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