Dorothy Jackson
Houston,US
Summary
Dynamic customer service professional with over 12 years of experience delivering exceptional service across diverse settings, including healthcare. Recognized for strong interpersonal and communication skills that foster positive customer interactions and enhance team collaboration. Committed to leveraging adaptability and empathy to drive success in fast-paced, team-oriented environments. Proven ability to exceed customer expectations while contributing to organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Private Caregiver
Family Tree
09.2021 - Current
- Maintained a safe and caring environment, fostering residents’ well-being.
- Meticulously managed household tasks, ensuring impeccable living spaces and nutritious meals, while adhering to strict health and safety protocols.
- Streamlined daily routines, boosting efficiency in personal care services while maintaining a high standard of individualised attention.
- Cultivated harmonious living spaces, prioritising residents’ comfort and well-being while fostering a supportive community atmosphere.
Hospice Caregiver
Peggy Hinchman
04.2024 - 12.2024
- Maintained clean, safe, and well-organized patient environment.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Helped with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self esteem.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted Ms. Peggy Hinchman with Transporting Mr. Steve hinchman to his doctors appointments
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored Mr. Steve overall health and well-being and noted any significant changes I may have seen
- Implemented safety measures within the home setting to minimize risks associated with falls or other accidents during caregiving duties.
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Assisted in the organization of funeral arrangements and memorial services per family preferences.
- Recognized signs of impending death, providing timely communication with both the hospice team and the patient''s family to prepare for final moments together.
- Enhanced patient comfort by providing compassionate end-of-life care and support.
- Positioned patients to provide comfort and promote better body alignment.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
Certified Nursing Assistant
Park Manor
04.2020 - 05.2021
- Provided compassionate care to residents, enhancing their quality of life through personalised assistance and maintaining a clean, comfortable environment.
- Championed a positive, engaging atmosphere for residents, organising activities that promoted social interaction and cognitive stimulation.
- Delivered personalised care to residents, enhancing their well-being through attentive assistance and maintaining a clean, comfortable living space.
Certified Nurse Aide
Belmont Village Senior Living
12.2018 - 03.2020
- Fostered independence by delivering personalized care, managing daily tasks, and creating a nurturing environment for senior residents.
- Streamlined housekeeping and meal preparation processes, enhancing efficiency and resident satisfaction in a fast-paced senior living facility.
- Partnered with healthcare team to implement tailored care plans, ensuring optimal support and well-being for each resident.
- Maintained meticulous records of residents’ health status, medication schedules, and daily activities, facilitating comprehensive care.
Cashier
Little Caesar’s
01.2014 - 01.2016
- Managed cash transactions efficiently, ensuring accurate handling of funds.
- Implemented streamlined processes, reducing customer wait times and enhancing overall service quality.
- Maintained meticulous records of transactions, minimising discrepancies.
- Adhered to strict food safety protocols, contributing to the restaurant’s high hygiene standards.
- Delivered exceptional customer service, consistently receiving positive feedback.
- Demonstrated strong multitasking abilities, effectively managing orders and payments during busy periods.
Education
Health Administration
HCC
Houston, TXHigh School Diploma -
Martin Luther King High School
Detroit, MI01.2013
Skills
- Customer service
- Problem-solving
- Critical thinking
- Empathy
- Patience
- Team collaboration
- Interpersonal skills
- Adaptability
- Communication
- Fast-paced environment
- Multitasking
- Data entry
- Sales techniques
- Time management
- Conflict resolution
- Troubleshooting
- Help Desk
- Strong work ethic
- Multitasking and organization
- Attention to detail
- Client satisfaction
Certification
- CPR & First Aid
- 2023
Additional information
I am a leader with skills in delegating tasks, team building, and creating positive customer experiences.
Timeline
Hospice Caregiver
Peggy Hinchman
04.2024 - 12.2024
Private Caregiver
Family Tree
09.2021 - Current
Certified Nursing Assistant
Park Manor
04.2020 - 05.2021
Certified Nurse Aide
Belmont Village Senior Living
12.2018 - 03.2020
Cashier
Little Caesar’s
01.2014 - 01.2016
Health Administration
HCC
High School Diploma -
Martin Luther King High School
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