Dorothy Ashford
Greenville,NC
Summary
Motivated associate committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services needed.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Sales Assistant
Flander's Corjporation
Washington, NC
09.2010 - 02.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers with price quotes, availability of products, drawings, etc.
- Used consultative sales approach to understand customer needs and recommend appropriate products.
- Received and entered orders via e-mail, phone and fax.
- Solved problems with orders, shipment, and returns.
Receptionist/Office Assistant
Greenville Housing Authority
Greenville, NC
03.2008 - 09.2010
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared incoming and outgoing mail.
- Updated customers files and documents.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Parts/Service Representative
Grady-White Boats
Greenville, NC
09.1994 - 03.2009
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped customers daily with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer orders via phone, website, e-mail, and fax, invoiced orders, and processed purchase orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Boosted sales revenue by skillfully promoting diverse service options
Education
Bachelor of Arts - Health Information Technology
Ashford University
San Diego, CA 09.2014 - 04.2016
Associate of Applied Science - Business Administration
Pitt Community College
Winterville, NC04.1994
Skills
- Suggestive Selling
- Demand Generation
- Selling Strategies
- Corrective Actions
- Following Supervisor Instructions
- Returns and Refunds
- Stocking and Replenishing
- Reading Comprehension
- Superior Organizational Skills
- Creative Solutions
- Phone Answering
- Information Updates
- Client Correspondence
Timeline
Bachelor of Arts - Health Information Technology
Ashford University
09.2014 - 04.2016
Sales Assistant
Flander's Corjporation
09.2010 - 02.2013
Receptionist/Office Assistant
Greenville Housing Authority
03.2008 - 09.2010
Parts/Service Representative
Grady-White Boats
09.1994 - 03.2009
Associate of Applied Science - Business Administration
Pitt Community College
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