DOROTHY ASHFORD
Greenville,NC
Summary
Motivated associate committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services needed.
Overview
31
31
years of professional experience
Work History
Sales Associate
Dollar General
Greenville, NC
04.2024 - 01.2026
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Processed transactions efficiently, handling cash register operations with accuracy.
Sales Assistant
FLANDER'S CORPORATION
Washington, NC
09.2010 - 02.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers with price quotes, availability of products, drawings, etc.
- Used consultative sales approach to understand customer needs and recommend appropriate products.
- Received and entered orders via e-mail, phone, and fax.
- Solved problems with orders, shipment, and returns.
Receptionist/Office Assistant
Greenville Housing Authority
Greenville, NC
03.2008 - 09.2010
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared incoming and outgoing mail.
- Updated customers files and documents.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Parts/Service Representative
Grady-White Boats
Greenville, NC
09.1994 - 03.2009
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Always maintained productivity and quality standards.
- Helped customers daily with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer orders via phone, website, e-mail, and fax, invoiced orders, and processed purchase orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Bachelor of Science - Information Technology
Ashford University
San Diego, CA04-2016
Associate of Applied Science - Business Administration
Pitt Community College
Winterville, NC04-1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Suggestive Selling
- Demand Generation
- Selling Strategies
- Corrective Actions
- Following Supervisor Instructions
- Returns and Refunds
- Stocking and Replenishing
Timeline
Sales Associate
Dollar General
04.2024 - 01.2026
Sales Assistant
FLANDER'S CORPORATION
09.2010 - 02.2013
Receptionist/Office Assistant
Greenville Housing Authority
03.2008 - 09.2010
Parts/Service Representative
Grady-White Boats
09.1994 - 03.2009
Bachelor of Science - Information Technology
Ashford University
Associate of Applied Science - Business Administration
Pitt Community College