Dorothy Ashton
Chaska,MN
Summary
Recent college graduate in Criminal Justice with diverse experience in counseling, security, and supervising others. Adept and trained in dealing with crisis situations through utilizing de-escalation and relationship building techniques. Highly perceptive, observant, with ability to anticipate and deal with problems and safety issues in an effective, appropriate manner, while ensuring the safety of clients and staff.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Resident Support Worker
Rebound, Inc.
Minneapolis, MN
01.2019
- The Resident Support Worker will provide support to Rebound, Inc.’s residential group home & shelter programs. Supervise residents in the house and during recreational activities in the community.
- Ensure compliance with house schedule, rules, and expectations. De-escalation and crisis support as needed. Role model positive interactions for residents. Facilitate psycho-social groups.
- Work collaboratively to identify, support, and document progress toward resident behavior modification goals.
- House and office support tasks including meal, groups, and outings preparation. Support residents case plan goals. Ensure clear, accurate, and timely documentation.
Security Guard
G4S Solutions
Minneapolis, MN
05.2015 - Current
- Perform security patrols of designated areas on foot or in vehicle, watch for irregular or unusual conditions that may create security concerns or safety hazards, sound alarms or call police or fire department in case of fire or presence of unauthorized persons.
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles, permit authorized persons to enter property and monitors entrances and exits.
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements, investigate and prepare reports on accidents, incidents, and suspicious activities, provide assistance to customers, employees and visitors in a courteous and professional manner.
Driver
Running Inc.
River Falls, WI
01.2018 - 01.2019
- Drove disabled elderly and local town residents to requested locations.
- Securely strapped clients and wheelchairs into vehicle safely.
- Assisted clients with groceries entry in and out of the vehicle and on occasion helped wheel clients into the hospital, nursing home locations.
ILS Practitioner, Bridges MN.
Saint Paul, MN
01.2017 - 01.2018
- Be able to manage a caseload of residents needs for ILS services. Help to encourage healthy diets, and healthy food buying. Encouraged personal cares as well as mental health updates.
- Participate, engage in purposeful activities with residents, manage and teach resident basic skills of managing home effectively.
- Writing clearly and good at documenting encounters and issues, maintained and encourage positive relationships with residents.
Visitation Supervisor
Families In Transition.
Saint Cloud, MN
01.2016 - 01.2018
- Conduct supervised visitation or exchange program within a safe environment where family vulnerability will be reduced.
- Supervised and maintained healthy relationships between parents and children. Supervisor reports are based on facts not opinions.
- Providing parenting skills to parents to give them the opportunity to continue their important role as a parent. Recording visitations between parents and children via written documentation. Report summaries emailed to social worker to help during court hearings.
Leasing Agent (Temporary stand-in)
G.H Gustafson
Burnsville, MN
06.2014 - 07.2014
- Search and obtain pertinent data with regard to diverse testing results. Proof all files for accuracy, makes corrections as needed, forward to client.
- Monitor emails continually; verify international criminal records. Review applicant’s address history; determine missing states and search criminal records.
- Verify valid driver’s license and traffic history. Verify professional licenses and earned degrees. Maintain timely informative communication with clients pertaining to file status.
Customer Service Monitoring Specialist
Award Staffing Solutions
Bloomington, MN
12.2013 - 04.2014
- Interprets audio and visible signals received on alarm signal board from subscriber’s premises that indicate opening and closing of protected premises, unlawful intrusions, or fire, etc. Dispatches to the proper public safety agency when necessary after receiving an alarm.
- Monitors all accounts in order to ensure customers code-in and code-out efficiently. Answer the phone promptly and courteously by limiting the response to three rings and assisting information is entered accurately. Maintains the operator log with all the necessary information that occurs during the shift.
- Understands and agrees to abide by the company’s policies and procedures. Maintains a positive and caring atmosphere for employees consistent with company policies. Conducts self in a professional manner, limits absences and tardiness, and follows the appropriate dress code as dictated by company policy. Performs additional duties as directed or assigned by supervisors or managers.
Float Officer
Andy Frain Services
Minneapolis, MN
06.2012 - 04.2013
- Patrol facility or man post and serve as a general security presence and visible deterrent to crime and preventing rule infractions. Provided daily customer service to clients, visitors, and fellow employee's, throughout the facility. Perform metal scans and pat downs of all persons entering/leaving the facility as directed.
- Demonstrated ability to provide security and safety; detected suspicious activities and watched for criminal acts, and rule infractions, which may be threatening to the property, clients, or employees at the site.
- Successfully responded to emergencies such as: medical, bomb threats, and to fire and intrusion alarms; followed emergency response proceedings and policies. Meticulously inspect all vehicles entering & leaving the facility as dictated by policy.
Personal Care Attendant
Exceptional Home Health
Minneapolis, MN
04.2011 - 03.2012
- Supervised individuals with disabilities in a group home setting.
- Provided care and assistance with daily tasks and personal cares, in addition to planning recreational activities. Ensured clients safety, and adhered to all established policies and procedures.
- Established therapeutic relationships which encouraged independence and personal growth.
On –Site Service Specialist
Rose International
Eden Prairie, MN
05.2010 - 07.2010
- Collated and prioritized private tax documents/receipts at Best Buy Corporate.
- Reviewed scanned documents for Quality Control purposes at Deluxe Corp.
- Processed tax documents and met deadlines in a timely manner.
Security Guard
Allied Barton Protection Services
Bloomington, MN
04.2008 - 12.2009
- Patrolled assigned facilities while monitoring CCTV systems to identify theft and other problems which threaten organizational resources, guests and team members.
- Reported and responded to all incidents including accidents, security breaches, and medical emergencies. Supervised six security guards duties & breaks. Assigned duty stations to overnight staff members.
- Greeted guests, visitors, clients, customers, and employees. Prepared, issue and collect Visitor Tags. Issue and collect "One Day Use Cards" to/from employees, temporary workers and contractors as needed. Log all daily activity on electronic visitor registration software to include visitor traffic, deliveries, lost & found items, and guest/group information.
Security Guard
Spartan Protection Services
Robbinsdale, MN
01.2008 - 05.2008
- Screened incoming patrons for electronic contraband at movie screenings.
- Protected movie theaters from piracy using night vision goggles during movie screenings.
- Scheduled employees for assignments at a various public venues.
Basic Combat Training Private E1
Minnesota Army National Guard
St. Paul, MN
06.2006 - 10.2006
- Red Phase- learning army values, physical fitness, communications, basic first aid, map reading and the military justice system. Knowledge and Physical Skills Test Nightly Security Training.
- White Phase- army values and physical fitness. Practicing and qualifying with M16A2 rifle, Soldiers participated learning about military weapons, chemical warfare and bayonet training. Knowledge and physical skills test. Nightly Security Training.
- Blue Phase- Soldiers participated in physical fitness, executed tactical exercising techniques, foot marches, teamwork reaction course confidence course, obstacle course and victory forge. Knowledge, Physical Skills Test, Nightly Security Training.
General Clerk I/ Mailroom Clerk
AppleOne (Agency)
St. Paul, MN
01.2006 - 06.2006
- Routing mortgage files to signers.
- Reviewing Mortgage files to determine actions needed.
- To sort and deliver incoming mail and to collect outgoing mail.
- To provide and complete technical mail processing and support.
General Clerk
Synico (Agency)
St. Paul, MN
09.2005 - 12.2005
- Cashier- University of Minnesota Bookstores
- Accounts Receivable, Accounts Payable, helping customers with returns and buying books for scholarships.
- Answering customer questions on books and returns.
- Operations Clerk- Wells Fargo Bank
- Entering Data into the computer using NCR computer system.
- Cashier- University of Minnesota Bookstores Underground
- Accounts payable & Accounts Receivable
- Helping customers with returns and buying books for scholarships
- Answering customer questions on books and returns
- File Clerk-USBank
- Filing documents, updating filing systems
- General Office Clerk- University of Minnesota
- Entering Data from ImageNow in PeopleSoft, Verifying & Searching for data in PeopleSoft & ImageNow, Routing Data from PeopleSoft
- Filing Student Documents for the University of Minnesota, Cashiering for the University Bookstore in St. Paul & Minneapolis.
Internship/Administrative Office Clerk
Social Security Bldg of Hearing & Appeals
Minneapolis, MN
02.2003 - 04.2003
- Photocopied
- Finalized Documents, edited case files into computer
- Entered Exhibit List data into the computer
Internship/Office Clerk
USDA Rural Development
St. Paul, MN
07.2002 - 09.2002
- Updated files: Identified and removed files for shredding
Student Receptionist
TCU Advanced Training Program
St. Paul, MN
07.2002 - 08.2002
- Updated documents, entered data into the computer, answered phones, photocopied, filed documents
Education
Office Training Certificate - undefined
TCU Advanced Training Program
St Paul, MNBachelor - General Psychology
Capella University
Minneapolis, MN01.2016
Associate of Science Degree - Criminal Justice
Normandale Community College
Bloomington, MN01.2013
Skills
- Relationship Building/Leadership
- Sound Judgment
- Documentation
- Observant
- De-escalation Techniques
- Incident Reporting
- Professional Boundaries
- Supervision of others
- Able to deal with assaultive/aggressive youth
- Communicates well with clients, staff, and management
- Team player who values cooperation and trust
- Attentive to detail and task completion
- Works independently with minimal supervision
- Follows/implements established policies
- Demonstrates ethical and professional conduct
- Excellent computer & technology skills
Certification
Related Trainings- De-escalation Techniques, Security Guard Card, Crisis Intervention, Vulnerable Adult, Mandated Reporting, DAR Reporting, Incident Reporting, CPR & First Responder Certified, 2011
TCU Advanced Training Program
- Professional Development Program
- Communication Skills: Professional writing, public speaking, workplace communication, conflict resolution, feedback, mediation, & teamwork.
- Customer Service Skills: Ability to effectively interact with customers while marketing the company’s products and services.
- Proficient in: Microsoft Office 2000 and Outlook, Internet Access, Keyboarding (45wpm), and 10 Key 10,750 ksph., Consumer Math, Transportation, Perfect Attendance.
Hubert H. Humphrey Job Corp
- Job Training Program
- Certificate: Bank Teller, G.E.D
Timeline
Resident Support Worker
Rebound, Inc.
01.2019
Driver
Running Inc.
01.2018 - 01.2019
ILS Practitioner, Bridges MN.
01.2017 - 01.2018
Visitation Supervisor
Families In Transition.
01.2016 - 01.2018
Security Guard
G4S Solutions
05.2015 - Current
Leasing Agent (Temporary stand-in)
G.H Gustafson
06.2014 - 07.2014
Customer Service Monitoring Specialist
Award Staffing Solutions
12.2013 - 04.2014
Float Officer
Andy Frain Services
06.2012 - 04.2013
Personal Care Attendant
Exceptional Home Health
04.2011 - 03.2012
On –Site Service Specialist
Rose International
05.2010 - 07.2010
Security Guard
Allied Barton Protection Services
04.2008 - 12.2009
Security Guard
Spartan Protection Services
01.2008 - 05.2008
Basic Combat Training Private E1
Minnesota Army National Guard
06.2006 - 10.2006
General Clerk I/ Mailroom Clerk
AppleOne (Agency)
01.2006 - 06.2006
General Clerk
Synico (Agency)
09.2005 - 12.2005
Internship/Administrative Office Clerk
Social Security Bldg of Hearing & Appeals
02.2003 - 04.2003
Internship/Office Clerk
USDA Rural Development
07.2002 - 09.2002
Student Receptionist
TCU Advanced Training Program
07.2002 - 08.2002
Office Training Certificate - undefined
TCU Advanced Training Program
Bachelor - General Psychology
Capella University
Associate of Science Degree - Criminal Justice
Normandale Community College