Dorothy A. Smith
Broken Bow,OK
Summary
Retail management professional with extensive experience in driving store performance and customer engagement. Known for fostering collaborative team environments and consistently achieving sales targets. Reliable and adaptable, with strong leadership and organizational abilities that align with dynamic retail demands.
Developed key leadership and organizational skills in fast-paced retail environment, focusing on team management and customer service. Proven ability to improve efficiency and drive sales through strategic planning and effective communication. Seeking to transition into new field, bringing transferable skills and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Assistant Retail Manager
Love's Travel Stops and Country Stores
10.2021 - 05.2024
- Familiar with BackOffice procedures
- Great money handling, able to complete a full inventory review
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Familiar with payroll completion and able to meet company compliance
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- I'm required to cover shifts
- Created employee work schedules for optimum coverage and labor cost control.
- Familiar with GP% reports and Profit-Loss reports
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Problem solving and being able to adapt to change
- Supported senior management in implementing and upholding store policies and procedures.
- Well experienced in customer service and health and safety standards
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Increased store profitability by analyzing financial reports and making data-driven decisions on pricing and promotions.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Collaborated with store manager on promotional events, driving increased foot traffic and sales revenue.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Streamlined inventory management for increased efficiency and improved product availability.
Assistant Manager
Sonic Drive-In
06.2020 - 04.2021
- Assistant Manager executed the day to day responsibilities that are required to produce the proper operating standards, sales, and profits
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Busser/Dishwasher
Shuck Me
01.2020 - 06.2020
- Removed used dinnerware
- Cleaned tables and chairs
- Washed and Dried all dinnerware
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
Hostess
Hochatown Saloon
10.2019 - 01.2020
- Sat guests and managed seating charts
- Watch the flow of the restaurant to determine seating and dining flow
- Responds to guests' needs in a timely and friendly manner
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Online School -
CK-12 Online School
Broken Bow, OK05.2021
High School - Studied till the 2nd semester of 12th grade, took all AP classes other than English, Pre-Engineering program
Broken Bow High School
Broken Bow, OK01.2021
Skills
- Decent written and verbal communication skills
- Leader and Team builder
- Motivator
- Staff training and development
- Delegation and supervision
- Scheduling and time management
- Budgeting and financial management
- Sales strategy development
- Marketing and promotions
- Loss prevention strategies
- Decision-making capacity
- Store operations optimization
- Customer engagement
- Cash reconciliation
- Store operations
Languages
English
Native or Bilingual
Timeline
Assistant Retail Manager
Love's Travel Stops and Country Stores
10.2021 - 05.2024
Assistant Manager
Sonic Drive-In
06.2020 - 04.2021
Busser/Dishwasher
Shuck Me
01.2020 - 06.2020
Hostess
Hochatown Saloon
10.2019 - 01.2020
Online School -
CK-12 Online School
High School - Studied till the 2nd semester of 12th grade, took all AP classes other than English, Pre-Engineering program
Broken Bow High School
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