Dorothy Ayasi
San Antonio,TX
Summary
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Intake Coordinator/Scheduler/Office Manager/Marketer
San Antonio Home Health & Hospice
04.2022 - Current
- Intake/Office Manager: Received Hospice referrals to process for admission. Verified Medicare/Medicaid eligibility. Imputed patient’s demographics into HCHB. Scheduled field staff for admission. Ordered any DME needed, admitted to pharmacy, prepared any medical supplies for delivery to patient. Assisted Director in hiring of office and field staff. Helped coordinated meetings.
- Scheduling: In HCHB scheduled out all necessary visits for RNs, LVNs, CNAs, CH, MSW. Rescheduled visits when needed.
- HR: On Boarded new employees to Hospice Team. Ran background, license required for employment. Imputed employee into HCHB. Assigned tablet to new field staff
- Marketer: Meeting with patients and/or families to explain the Hospice philosophy. In the community to acquire accounts for referrals.
- Coordinated patient intake processes, ensuring timely and accurate documentation.
- Developed streamlined workflows to enhance communication among healthcare teams.
- Managed scheduling for patient assessments, optimizing resource allocation.
- Trained new staff on intake procedures and electronic health record systems.
- Oversaw follow-up communications with patients and families, enhancing satisfaction levels.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Organized community outreach programs to raise awareness about available services, expanding patient base.
Transportation Manager
SafeGo LLC
07.2020 - Current
- Work for a medical transportation company. Responsible for the hiring of all drivers. Communicates with TAJ (Company we are contracted with) daily to ensure drivers manifests and PODs are up to par. Schedules drivers to warehouses weekly, Making sure drivers who are out of town have their hotel reservations. Schedules and maintains all Van maintenance. Runs payroll weekly to be ready by Friday of every week. Pays all company monthly bills. Updates Expenses and Revenues in Excel. Ensures all policies and procedures are being followed and tracked. This job is part time job that is worked Evening and weekends.
- Managed vendor relationships, negotiating contracts to enhance service delivery and compliance standards.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
QA Specialist
Collabera
02.2021 - 04.2022
- Feb. 2021 -July 2021 OH Project: Appointment Scheduler Call center environment. Taking calls for Department of health in some states. Take calls to scheduled COVID-19 vaccines. Follow state protocols when booking. Training and helped with shadowing of the new incoming reps to floor. Last 3 months of this project I was removed from phones to a escalation team. Helped monitor call center reps chat and help with appointments and escalation calls.
- July 2021-March 2022 AZ project. Began new project for the State of AZ. Return to work bonus program. Worked 4 weeks in call center taking calls from applicants who needed assistance filling out online application or had questions about RTWB program. Mid August I was taken off phone and moved to processing team as Processor. Processed applications. Filled out necessary info in Excel sheet to render approval or rejection. Documented and handed off to QA for completion. Mid September I was moved to QA specialist. I QA processed applications from processors. Check for details and correct errors. Follow set procedures to return work if needed to processors. Help with coaching when needed. Render final Approval or Rejection.
- March 2022 – Present. KS Project. Customer Support. Claimants call in with Tech/Login issues, we troubleshoot or escalate to appropriate team, assist with 1099 information calls, Assist in filing fraud claims when fraud is suspected and assist claimants filling their weekly claims for UI Benefits.
- Collaborated with cross-functional teams to identify and resolve defects in applications.
- Served as a subject matter expert within the QA team, providing guidance and mentorship to junior team members and fostering a collaborative work environment.
- Streamlined QA processes by developing and implementing automated testing strategies, increasing overall team efficiency.
- Recorded and organized test data for report generation and analysis.
- Reported problems and concerns to management.
Intake Coordinator
DIGITAL TELEHEALTH SOLUTIONS
06.2018 - 12.2020
- Deployments
- Patient Export (eligibility check)
- Export findings
- Call Pts to admit
- Schedule home visit for deployment and teaching
- Submit initial auth for billing
- Discharges
- Pts pending discharge for eligibility or noncompliant
- Schedule pickup
- Submit paperwork for discharge and deactivate in platform
- Train new Physicians and their office staff.
- Train Staff on Reading assessments
- Train biller on Time billing report
- Mail all diabetic and BP supplies
- Order Diabetic supplies
- Scheduled all meetings and travel arrangements for departments. Traveled to surrounding cities to visit current Doctor accounts. Admitted any new patients. Also scheduled home visits to patients needing reteaching or troubleshoot units.
- Weekly case conference meetings with Call center
- Discuss Patients who alert several times a week
- Discuss non-compliant patients
- Schedule call center coverage.
- Monitored vitals for patients remotely while they are at home. Was required to contact the patient should any concerns or issues arise and educate them. Assisting in compliance and billing. Also help deploy units to new patients that enter the program. Home visits to patients to troubleshoot units with issues and educate patients on how to operate unit. Work with Home Health Dept in provider services. Assist in the hiring of providers for patients. Handle provider employment applications and ran background checks. Home visit to patients home to do start of care for provider services. Intake specialist: receive and process all new patients entering program. Gather patient demographics, verify eligibility in TMHP. Enter patient information into our database and process authorizations.
- Coordinated patient intake processes, ensuring timely and accurate information collection.
- Developed and maintained electronic health record systems to enhance data accessibility.
- Collaborated with clinical teams to streamline patient scheduling and appointment confirmations.
- Trained new staff on intake procedures and software usage for improved efficiency.
- Facilitated communication between patients and healthcare providers for enhanced care coordination.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
DIPLOMA -
OLIVER W. HOLMES HIGH SCHOOL
San Antonio, TX06.1993
Skills
- Excellent customer service skills
- Experience with medical billing
- Extensive knowledge in the medical field
- Type 45 WPM
- Microsoft efficient
- Fluent in Spanish
- Insurance verification
- Follow-up skills
- Patient scheduling
- Appointment scheduling
- Scheduling appointments
- Inventory management
- Confidentiality
- Multi-line phone operations
- Customer service
- Multitasking and organization
- Microsoft office
- Relationship building
- Data entry
- Event coordination
- Employee supervision
- Office management
Languages
Spanish
Timeline
Intake Coordinator/Scheduler/Office Manager/Marketer
San Antonio Home Health & Hospice
04.2022 - Current
QA Specialist
Collabera
02.2021 - 04.2022
Transportation Manager
SafeGo LLC
07.2020 - Current
Intake Coordinator
DIGITAL TELEHEALTH SOLUTIONS
06.2018 - 12.2020
DIPLOMA -
OLIVER W. HOLMES HIGH SCHOOL