Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dorothy Baker Hathcock

Tallassee,AL

Summary

Dynamic professional with extensive experience at Wind Creek Wetumpka, excelling in customer service and conflict resolution. Proven track record in payment processing and employee training, recognized for enhancing guest satisfaction and operational efficiency. Adept at managing reservations and fostering strong vendor relationships to optimize performance and streamline workflows.

Overview

25
25
years of professional experience

Work History

Hotel Front Desk Agent

Wind Creek Wetumpka
Wetumpka, AL
12.2022 - 04.2024
  • Answered phones, responded to inquiries, and took messages.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Provided excellent customer service while upholding company policies.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Verified accuracy of room rates and other charges during check-in process.
  • Inputted guest information into computer system accurately and securely.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Processed payments accurately and efficiently.
  • Provided information about hotel amenities, services, and local attractions.
  • Addressed customer needs in a timely manner.
  • Assisted with check-in and check-out procedures for guests.
  • Verified customer credit to establish payment method for accommodations.
  • Resolved customer complaints promptly and courteously.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Input and confirmed reservations for guests.
  • Kept accurate records of guest transactions.
  • Issued room keys and escort instructions to bellhops.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Office Manager

ServiceMaster
Montgomery, AL
10.2019 - 07.2021
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Created and managed budgets for travel, training, and team-building activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed orders when needed.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained confidential records relating to personnel matters.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in recruiting, onboarding and training new employees.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed office inventory and placed new supply orders.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Used judgment and initiative in handling confidential matters and requests.
  • Maintained filing system for records, correspondence and other documents.
  • Provided training to new hires on office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised staff members, organized schedules and delegated tasks.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Ensured compliance with applicable laws regarding employment practices.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Purchasing Agent

Imperial Manufacturing Inc.
Montgomery, AL
04.1999 - 09.2006
  • Reviewed invoices for accuracy prior to processing payments.
  • Investigated damaged or defective items shipped from suppliers before approving payment.
  • Implemented purchasing strategies to cut costs and improve efficiency.
  • Identified opportunities for improvement in existing processes related to purchasing activities.
  • Worked with operation managers to develop consistent service levels across locations.
  • Attended trade shows and conferences related to the industry in order to find new sources of supply.
  • Maintained accurate records of purchases including item descriptions, quantities ordered and received.
  • Analyzed price proposals and financial reports to identify reasonable prices.
  • Maintained and reviewed computerized or manual records of purchased items, costs and inventories.
  • Negotiated pricing with vendors to obtain the best prices for goods or services.
  • Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Coordinated logistics such as transportation schedules for incoming shipments.
  • Prepared periodic reports detailing purchase activity as requested by management.
  • Worked closely with accounting department to resolve any billing issues with vendors.
  • Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Evaluated offers from vendors and negotiated better prices or terms.
  • Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
  • Ensured quality of purchased products by conducting thorough inspections.
  • Monitored supplier performance to ensure contractual obligations were met.
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
  • Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
  • Developed and maintained relationships with suppliers to ensure reliable supply chains.
  • Collaborated with other departments to ensure materials were purchased in a timely manner.
  • Updated and maintained purchasing records and reports.
  • Managed inventory levels to meet production needs while minimizing excess stock.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Resolved disputes and claims with vendors and suppliers.
  • Purchased quality merchandise at lowest price and correct amounts.
  • Sought out and evaluated vendors, negotiated prices and completed contracts.
  • Collaborated with other departments to assess company purchasing needs.
  • Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
  • Hired, trained or supervised purchasing clerks and buyers.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Reeltown High School
Notasulga, AL
05-1993

Skills

  • Customer service
  • Reservation management
  • Payment processing
  • Front desk operations
  • Conflict resolution
  • Time management
  • Payroll administration
  • Employee training
  • Employee coaching and mentoring
  • Negotiation and conflict resolution
  • Workflow planning
  • Policy administration
  • Scheduling
  • Reporting and documenting
  • Event coordination
  • Supplier management
  • Inventory control
  • Purchase order processing
  • Vendor evaluation
  • Data analysis
  • Logistics coordination
  • Vendor engagement
  • Time management abilities
  • Source vendors
  • Negotiation
  • Problem-solving abilities

Accomplishments

  • Windcreek Casino Wetumpka awarded Best of the Best January 2024 "Enthusiastic Commitment to the Purpose

Timeline

Hotel Front Desk Agent

Wind Creek Wetumpka
12.2022 - 04.2024

Office Manager

ServiceMaster
10.2019 - 07.2021

Purchasing Agent

Imperial Manufacturing Inc.
04.1999 - 09.2006

High School Diploma -

Reeltown High School

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Dorothy Baker Hathcock