Dorothy Barrier
Richmond,VA
Summary
Customer service and Quality Assurance professional with experience hiring and developing individual team members. Committed to thoroughly assessing product quality processes to achieve excellent results and customer satisfaction. Willingness to take on added responsibilities to meet team goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
20
20
years of professional experience
Work History
Marketing Ambassador
Rosie's Gaming Emporium
02.2025 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to show care and customer loyalty
- Maintained thorough knowledge of all casino offerings, enabling efficient assistance when answering inquiries.
- Increased upselling opportunities by consistently promoting available amenities and services to guests during interactions.
- Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
- Stayed up-to-date on training and new casino policies to stay in compliance
- Operated equipment such as pallet jacks to move pallets while maintaining a tidy and clean work area to promote cleanliness and safety
- Examined and inspected incoming stock items for defects and reported damages to supervisor.
- Assisted in unboxing, staging, and giving away guest gifts weekly
Product Quality Manager
Liine
11.2019 - 07.2023
- Help determine quality department standards, practices, and procedures.
- Assisted with implementing new quality assurance and customer service standards.
- Scheduled and assisted in interviewing, hiring, training, and onboarding of new hires.
- Reviewed work of 8 quality assurance team members to help them excel and understand product
- Assured consistent quality of work by training team as well as updating procedures
- Assisted with designing a new training handbook
- Applied training techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Web Search Evaluator
Raterlabs
02.2018 - 03.2019
- Provide feedback on search results, advertisements, and web page content that included Google search results, Youtube comments and videos, maps, and results from other sites
- Flag inappropriate and offensive sites, comments, and content
- Analyzed search results for relevancy and quality
- Rank results according to query relevance
Customer Service Rep
Amazon
09.2015 - 01.2016
- Answered inbound calls pertaining to customer accounts and orders
- Assisted customers with placing orders via online website as well as following up with previous customers
- Placed calls to third party businesses regarding customer orders and shipping statuses
- Demonstrated skill in providing excellent customer service
- Promoted customer satisfaction through clear, concise communication
Sales Associate
WalMart
11.2007 - 10.2009
- Assisted customers with product selection
- Sought opportunities to up-sell merchandise
- Located and replenished out of stock product
- Described product to customers and accurately explained details and care of merchandise
- Assisted customers in person and via telephone.
Cash office clerk
Lowes
09.2005 - 04.2006
- Filed and maintained accurate records as well as follow document retention policies
- Maintained reasonable cash amount in vault
- Prepared daily bank deposits and counted cashier tills daily to input into computer program
Education
No Degree - Continued Studies in English And Math
Rappahannock Community College
Warsaw, VA01.2005
High School Diploma -
Rappahannock High School
Warsaw, VA06.2004
Skills
- Proficient with computers and software (all Windows operating systems and ChromeOS)
- Works well independently with 6 yrs of work from home experience
- Ability to work under pressure and time constraints
- Employee Performance Reviews and staff training
- Confidentiality and Discretion
- Adapts to Changing Priorities
- Analytical and Critical Thinking
- Team Bonding
- Data Entry with multiple data points
Timeline
Marketing Ambassador
Rosie's Gaming Emporium
02.2025 - Current
Product Quality Manager
Liine
11.2019 - 07.2023
Web Search Evaluator
Raterlabs
02.2018 - 03.2019
Customer Service Rep
Amazon
09.2015 - 01.2016
Sales Associate
WalMart
11.2007 - 10.2009
Cash office clerk
Lowes
09.2005 - 04.2006
No Degree - Continued Studies in English And Math
Rappahannock Community College
High School Diploma -
Rappahannock High School
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