Dorothy Branch
Kissimmee,VA
Summary
Proven Front Desk Patient Coordinator with a track record at Capital Vein & Laser Center, excelling in patient confidentiality and customer service. Enhanced patient retention and streamlined appointment scheduling through meticulous attention to detail and superior organizational skills. Demonstrated proficiency in HIPAA compliance, ensuring high standards of patient care and data accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Front Desk Patient Coordinator
Capital Vein & Laser Center
05.2022 - 08.2024
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Front Desk Patient Coordinator
Loudoun Pediatric Associates
12.2012 - 04.2021
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Brunswick High School
Brunswick, MD06.1979
Skills
Patient confidentiality
Patient Registration
Insurance Verification
Appointment Scheduling
Customer Service
Attention to Detail
Organizational Skills
Multitasking ability
HIPAA Compliance
Timeline
Front Desk Patient Coordinator
Capital Vein & Laser Center
05.2022 - 08.2024
Front Desk Patient Coordinator
Loudoun Pediatric Associates
12.2012 - 04.2021
High School Diploma -
Brunswick High School
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