Dorothy Brunk Lasley
Emporia,Kansasa
Summary
Dynamic sales leader with a proven track record at Advance America , enhancing operational efficiency and team productivity through strategic planning and agile management. Skilled in sales strategy development and relationship building, I excel in driving results and fostering client rapport. My approach integrates decisive action and sales team training, significantly boosting performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Center Sales Manager
Advance America Property
07.2015 - Current
- Streamlined sales processes to improve efficiency and productivity within the team.
- Improved overall center efficiency by streamlining internal communication channels between departments.
- Established objectives and goals for team and planned and organized workflow.
- Enhanced overall operational efficiency by implementing agile management methodologies that allowed the team to adapt quickly in response to market changes.
Front End Associate
Dillobs
03.2010 - 07.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Participated actively in team meetings, contributing valuable input on strategies for improving overall frontend development processes.
- Provided support and training to junior developers, fostering a collaborative team environment that encouraged continuous learning and growth.
Bar Manager
The New Break Cafe
08.2008 - 02.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Front End Associate
Price Chopper
06.2005 - 11.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Bank Teller Intern
ESB Bank
10.2008 - 09.2009
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.
- Provided exceptional service to diverse clientele, fostering long-lasting relationships between customers and the bank.
- Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
Bartender
The Purple Duck
07.2006 - 09.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Business Management
Emporia State University
Emporia, KSNone - Business Management
Emporia State University
Emporia, KS12.
High School -
Madison High School
Madison, KS05.2004
Skills
- Sales Presentations
- Sales strategy development
- Target setting
- Sales team training
- Verbal and written communication
- Relationship Building
- Positive and upbeat
- Goals and performance
- Sales operation
- Rapport and relationship building
- Product Knowledge
- Strategic Planning
- Operations
- Decisive
Timeline
Center Sales Manager
Advance America Property
07.2015 - Current
Front End Associate
Dillobs
03.2010 - 07.2015
Bank Teller Intern
ESB Bank
10.2008 - 09.2009
Bar Manager
The New Break Cafe
08.2008 - 02.2015
Bartender
The Purple Duck
07.2006 - 09.2009
Front End Associate
Price Chopper
06.2005 - 11.2009
Business Management
Emporia State University
None - Business Management
Emporia State University
High School -
Madison High School