Dorothy Caruso
Provincetown,MA
Summary
I am a well seasoned hospitality professional, with working skills in many areas. My career Moto has always been, "I Live to Serve". I know in this day And age this is most likely frowned upon. But in My World... I look to make everyone's dining experience memorable. Whether it is to Greet them with a Smile, Impress them with my Oratory skills saying the Specials or Shaking them a Good Cocktail, as long as that customer leaves with a Smile... the sign of a good restaurant is....Your Team has Done their Job Well. ... as we all know there is No "I" in TEAM:)
Overview
35
35
years of professional experience
1
1
Certification
Work History
Head Bartender
Millan's Restaurant
06.2024 - 12.2025
- Developed cocktail recipes for seasonal offerings to enhance the customer's experience and pair with menu changes.
- Mentored junior bartenders to improve service quality.
- Managed inventory levels, ensuring timely ordering of supplies to minimize shortages.
- Provided good customer service by engaging customers and answering questions promptly and with humor.
- Developed a strong rapport with customers, resulting in repeat business and increased loyalty.
- Opened and Closed out cash register and prepared cashier report at close of business.
- Prepared End of Year Liquor Report. .
Server
Mew's Restaurant
05.1991 - 05.2024
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, resolved them quickly whenever possible while always maintaining a positive attitude.
- Worked well with kitchen staff to streamline order delivery and enhance efficiency.
- Maintained cleanliness and organization in the dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Assisted in training new servers.
- Developed strong working relationships with my coworkers.
- Enhanced team efficiency by working together.
- Carried out and completed opening and closing duties.
Host/Manager
Lorraine's Restaurant
05.1995 - 05.2005
- Oversaw guest seating and flow to enhance dining experience.
- Trained staff on customer service standards.
- Implemented First Come First Serve. No Reservation Policy.
- Resolved guest complaints promptly.
- Worked with the Chef to ensure timely food delivery and consistent quality for guest satisfaction.
- Trained Bartenders on the Register.
- Counted Banks and did End of Shift Close Out Reports.
Education
High School Diploma -
Arlington Catholic
Arlington, NE06.1972
Medical Technology
North Adams State
North Adams, MASkills
- Staff training
- Skilled in cash reconciliation
- Customer-focused service
- Taking inventory
Certification
TIPS CERTIFICATION thru 2027
Timeline
Head Bartender
Millan's Restaurant
06.2024 - 12.2025
Host/Manager
Lorraine's Restaurant
05.1995 - 05.2005
Server
Mew's Restaurant
05.1991 - 05.2024
Medical Technology
North Adams State
High School Diploma -
Arlington Catholic