Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Clay

Florissant,MO

Summary

I am a dedicated professional with several years of Customer Service experience. Currently I am looking to modify my existing position and pursue a career in a different industry. I have strong analytical and problem-solving skills with the ability to work within a team setting or independently. I am also a huge advocate for safety.

Overview

28
28
years of professional experience

Work History

Assistant Manager

C & W Landscaping
04.1998 - Current
  • Managed company’s accounts receivable (AR) and accounts Payable (AP) invoices
  • Procurement of new contracts
  • Ensure the logbook for mileage and fuel taxes are filed accurately and timely

Cafeteria Worker

Hazelwood School District
01.2023 - 09.2025
  • Provide meal services in both high school and elementary school cafeteria
  • Train new employees emphasizing the importance of teamwork to efficiently navigate and utilize various company operating systems.
  • De-escalating various customer mortgage related issues.

Assistant Manager

T-Elite Trucking
09.2015 - 01.2023
  • Assisted with company earnings of approximately $60K in revenue during its first year in operation.
  • Ensured drivers were following DOT and FMCSA Regulations.
  • Coordinated schedules related to dispatching, routing, and tracking for flatbeds, dry vans and reefer vans; as well as collaborating with other managers to assist with the implementation of policy changes, procedural goals and objectives.
  • Plan, organize and manage responsibilities for staff to ensure that tasks are accomplished in a manner consistent with standard operating and organizational requirements.
  • Coordinated staff training and safety objectives as well as made recommendations for business improvements and obtaining new contractual business.
  • Prepared billing statements and invoices related to accounts payable and receivables.
  • Ensured all reports for quarterly and annual mileage and fuel taxes were filed timely.
  • Participated in the review of potential applicant applications related to hiring and termination selection.
  • Directed investigations to verify and resolve customer or shipper complaints

Education

GED -

Online
05-1975

Skills

  • Ability to adapt to rapid procedural changes
  • Certified in Thinking Critically, Solving Problems & Communicating Effectively
  • Certified in Conveying Professionalism, Promoting Teamwork & Collaboration
  • Experience and knowledge in Troubleshooting with Model Based Problem Solving (MBPS)
  • Ability to follow detailed procedures and instructions to complete tasks
  • Proficient in computer skills Microsoft Office

Timeline

Cafeteria Worker

Hazelwood School District
01.2023 - 09.2025

Assistant Manager

T-Elite Trucking
09.2015 - 01.2023

Assistant Manager

C & W Landscaping
04.1998 - Current

GED -

Online