Dorothy Clay
Florissant,MO
Summary
I am a dedicated professional with several years of Customer Service experience. Currently I am looking to modify my existing position and pursue a career in a different industry. I have strong analytical and problem-solving skills with the ability to work within a team setting or independently. I am also a huge advocate for safety.
Overview
28
28
years of professional experience
Work History
Assistant Manager
C & W Landscaping
04.1998 - Current
- Managed company’s accounts receivable (AR) and accounts Payable (AP) invoices
- Procurement of new contracts
- Ensure the logbook for mileage and fuel taxes are filed accurately and timely
Cafeteria Worker
Hazelwood School District
01.2023 - 09.2025
- Provide meal services in both high school and elementary school cafeteria
- Train new employees emphasizing the importance of teamwork to efficiently navigate and utilize various company operating systems.
- De-escalating various customer mortgage related issues.
Assistant Manager
T-Elite Trucking
09.2015 - 01.2023
- Assisted with company earnings of approximately $60K in revenue during its first year in operation.
- Ensured drivers were following DOT and FMCSA Regulations.
- Coordinated schedules related to dispatching, routing, and tracking for flatbeds, dry vans and reefer vans; as well as collaborating with other managers to assist with the implementation of policy changes, procedural goals and objectives.
- Plan, organize and manage responsibilities for staff to ensure that tasks are accomplished in a manner consistent with standard operating and organizational requirements.
- Coordinated staff training and safety objectives as well as made recommendations for business improvements and obtaining new contractual business.
- Prepared billing statements and invoices related to accounts payable and receivables.
- Ensured all reports for quarterly and annual mileage and fuel taxes were filed timely.
- Participated in the review of potential applicant applications related to hiring and termination selection.
- Directed investigations to verify and resolve customer or shipper complaints
Education
GED -
Online
05-1975
Skills
- Ability to adapt to rapid procedural changes
- Certified in Thinking Critically, Solving Problems & Communicating Effectively
- Certified in Conveying Professionalism, Promoting Teamwork & Collaboration
- Experience and knowledge in Troubleshooting with Model Based Problem Solving (MBPS)
- Ability to follow detailed procedures and instructions to complete tasks
- Proficient in computer skills Microsoft Office
Timeline
Cafeteria Worker
Hazelwood School District
01.2023 - 09.2025
Assistant Manager
T-Elite Trucking
09.2015 - 01.2023
Assistant Manager
C & W Landscaping
04.1998 - Current
GED -
Online