DOROTHY COLEMAN
pflugerville
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
23
23
years of professional experience
Work History
Scheduling Coordinator
Baylor Scott and White
08.2022 - Current
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Contact Center Specialist
Express Personnel
02.2022 - 08.2022
- The Contact Center Specialist I, working under close supervision, responds to routine inbound mails and electronic requests
- Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff
- Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests
- Works collaboratively with providers, clinical staff and other departments to ensure patients
Customer Service Representative
Sears Holding
03.2002 - 12.2020
- Processes telephone, fax, and mail orders via the Order Management System in order to meet deadlines
- Notifies, via voice mail, pertinent order information, including customer and account name, sales order number, purchase order number, ship complete or available, back orders and approximate date of receipt of product, delivery date, and appropriate order totals
- Requests customer adjustments and check requests where applicable, fills out proper forms for request of catalogs, follows up on customer issues (i.e., delivery, installation)
- Advises customers and Account Managers of backorders, and helps to make another selection
- Arranges for miscellaneous installation or related services when required
- Performs other duties as assigned
Education
Associate in Arts (A.A.) - Medical Assistant
University of Phoenix
Phoenix, AZ02.2020
Skills
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Retention Strategies
- Customer Data Confidentiality
LANGUAGES
English
Advanced
Timeline
Scheduling Coordinator
Baylor Scott and White
08.2022 - Current
Contact Center Specialist
Express Personnel
02.2022 - 08.2022
Customer Service Representative
Sears Holding
03.2002 - 12.2020
Associate in Arts (A.A.) - Medical Assistant
University of Phoenix
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