Dorothy Crego
Philadelphia,PA
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Motivates teams to reach performance goals. Robust experience in managing system access, user accounts and permissions. Display consistent skills in project management, problem-solving, policy development and team leadership. Notable for improving operational efficiency by streamlining access processes and implementing best practices. Successful performance tracking enhancing protocols while minimizing disruption to business operations.
Overview
30
30
years of professional experience
Work History
Seamless Access Manager
Abington Memorial Hospital / Jefferson Health
Abington, PA
02.2017 - 07.2024
- Under the direction of the Senior Seamless Access Director, coordinates and controls the day-to-day operations of Abington's Outpatient Seamless Access staff & Pool staff while meeting all standards of Patient Satisfaction & JCAHO
- Maintains departmental operations & manages staff through the control and coordination of personnel schedules, payroll records and performance parameters in multiple practice cost centers with multiple sites
- Maintain statistical and financial records
- Orders office supplies to maintain inventory
- Coordinated with other departments such as HR to ensure timely onboarding and offboarding of employees in terms of their IT access rights .
- Monitored security compliance with internal security policies related to user accounts and passwords.
- Investigated incidents involving unauthorized system access attempts or misuse of privileged accounts.
- EPIC super user
Abington Physician Network Regional Manager
Abington Memorial Hospital / Jefferson Health
08.2016 - 02.2017
- Under the direction of the Administrative Director of the Physician Network, was responsible for the coordination, planning and overall operations of physician practices
- Followed all JCAHO standards
- Received daily, weekly and monthly reports for compliance with billing and appointment scheduling requirements and for revenue cycle management for review with office managers
- Effectively directed and supervised daily activities of all assigned office managers
- Maintains office staffing in accordance with operating budget
- Responsible for onboarding, off boarding and requesting to backfill all positions
- Coordinated purchase requests for office practices in a timely basis in accordance with established procedures
- Effectively provided management assistance and support for practice physicians and office managers.
Office Manager
Abington OB/GYN Associates
06.2013 - 08.2016
- Under the direction of the Regional Manager/Physicians, coordinates and controls the day-to-day operations of the practice meeting all standards of Patient Satisfaction & JCAHO
- Maintain office operations & manage staff through the control and coordination of personnel schedules, payroll records and performance parameters in multiple practice cost centers with multiple sites
- Maintain statistical and financial records
- Order office supplies to maintain inventory.
Office Coordinator
Abington Hospital- IMAA
Abington, PA
01.2011 - 05.2013
- Supervised team of 7 office personnel.
- Developed close working relationships with front office and back office staff.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Registration and Scheduling Coordinator (L&D)
Abington Hospital
Abington, PA
08.2009 - 01.2011
- Under the direction of the Nurse Manager, performs a variety of quality, patient focused and clerical duties to support the operations of the unit.
- Coordinates the daily clerical operations including the admissions, scheduling and charge entry of the Labor and Delivery Unit.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of administrative staff, including scheduling tasks and assigning duties.
Secretary (OB/GYN)
Northeastern Hospital
2301 E Allegheny Ave, PA
01.1995 - 08.2009
- Worked effectively in fast-paced environments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Processed medical insurance claims and payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Skills
- Experienced Healthcare Management
- Strong leadership
- Effective Communication
- Effective problem solving
- Employee Recruitment and Hiring
- Employee Training
- Epic Super User
- IBC,Pear, OneSource, Avality, Imprivata,Experian RTE, Ecw
- HIPAA Guidelines
- Codes Compliance
- Budget Control
- Team development
- Performance Metrics
- Goal-oriented with strong leadership skills
- Adaptability and Flexibility
Education
Frankford High School
Philadelphia, PA 09.1978 - 06.1982
General Studies
Community College of Philadelphia
Philadelphia, PA 1982.Sep - 1982.Dec
Timeline
Seamless Access Manager
Abington Memorial Hospital / Jefferson Health
02.2017 - 07.2024
Abington Physician Network Regional Manager
Abington Memorial Hospital / Jefferson Health
08.2016 - 02.2017
Office Manager
Abington OB/GYN Associates
06.2013 - 08.2016
Office Coordinator
Abington Hospital- IMAA
01.2011 - 05.2013
Registration and Scheduling Coordinator (L&D)
Abington Hospital
08.2009 - 01.2011
Secretary (OB/GYN)
Northeastern Hospital
01.1995 - 08.2009
General Studies
Community College of Philadelphia
1982.Sep - 1982.Dec
Frankford High School
09.1978 - 06.1982
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