Dorothy Croyle, MPA, LSW
Perry
Summary
With a proven track record at Lake County Board of Developmental Disabilities, I excel in maintaining confidentiality and managing records efficiently. My adeptness in conflict resolution and recordkeeping, coupled with a compassionate approach to client advocacy, has significantly enhanced service delivery and client well-being.
Developed strong administrative skills in professional office environment, seeking to transition into new role leveraging these abilities. Demonstrated capacity for managing multiple tasks, coordinating schedules, and maintaining accurate records. Brings focus on efficiency and effective communication to any new opportunity.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service and Support Administrator; Intake
Lake County Board of Developmental Disabilities
05.2006 - 01.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations.
- Maintained records and updated internal databases to support document management.
- Organized workflow and tasks effectively to ensure timely project completion of Intake assessments without compromising quality.
- Maintained accurate documentation of Intake assessments for easy reference by all employees.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
Social Worker
Lake County Department of Job and Family Services
11.1992 - 06.2006
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Advocated for clients to assure respected rights and wishes.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Improved client access to community resources with thorough needs assessments and effective referral processes.
- Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Promoted family reunification and stability, conducting assessments and providing tailored family support services.
- Facilitated multidisciplinary team meetings to ensure cohesive support strategies for clients.
Community Social Worker
Akron Community Drug Board
01.1992 - 11.1992
- Assisted in the development and implementation of grant-funded projects designed to address specific community issues.
- Increased access to healthcare services for low-income individuals, navigating complex systems on their behalf.
- Implemented conflict resolution techniques in high-tension situations, promoting peaceful outcomes between parties involved.
- Advocated for client needs at meetings with interdisciplinary teams, ensuring proper support was provided.
- Developed culturally-sensitive intervention programs addressing the unique needs of diverse populations within the community.
- Empowered clients to make informed decisions regarding their well-being with comprehensive assessments and counseling services.
- Interviewed and assessed patients and patient's family, caregivers and legal representatives.
- Conducted thorough evaluations of existing community programs making recommendations for improvement where needed.
- Enhanced community engagement by organizing and conducting regular outreach programs.
- Worked closely with case managers and clinical team to better coordinate intensive cases and individualized patient-centered services.
- Provided crisis intervention services during emergency situations, offering immediate support and stabilization to affected individuals.
- Developed close working relationships with service providers to facilitate referral network for addressing mental health and substance abuse issues.
- Connected homeless individuals with temporary housing solutions while working on long-term plans towards stable living arrangements.
- Reduced substance abuse rates within the community by implementing evidence-based prevention strategies.
- Enhanced client self-sufficiency through case management services, including goal setting and progress monitoring.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Documented data and completed accurate updates to case records.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Conducted drug tests via urinalysis to ensure compliance with court orders and medical treatment.
Education
Master of Arts - Public Administration
Cleveland State University
Cleveland, OH08-2002
Bachelor of Arts - Social Work
Malone University
Canton, Ohio05-1992
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Documentation and reporting
- Decision-making
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Staff management
- Schedule coordination
- Conflict resolution
- Work Planning and Prioritization
- Scheduling
- Problem-solving
- Document control
- Events coordination
- Continuous improvement
- Multiple priorities management
- Flexible schedule
Certification
- First Aid Certification
- Licensed Social Worker
Lake County Social Worker of Year 2000
This award is granted yearly by the Lake County Foster Parent Association. It is given as a recognition of a Social Worker who exhibits professionalism and dedication to the children and families of Lake County, Ohio.
Timeline
Service and Support Administrator; Intake
Lake County Board of Developmental Disabilities
05.2006 - 01.2024
Social Worker
Lake County Department of Job and Family Services
11.1992 - 06.2006
Community Social Worker
Akron Community Drug Board
01.1992 - 11.1992
- First Aid Certification
- Licensed Social Worker
Master of Arts - Public Administration
Cleveland State University
Bachelor of Arts - Social Work
Malone University
Similar Profiles
Frederick HannahsFrederick Hannahs
Bus Driver at Jefferson County Board Developmental DisabilitiesBus Driver at Jefferson County Board Developmental Disabilities
Dennis "Anthony" George JrDennis "Anthony" George Jr
Intervention Specialist and Transition Coordinator at Franklin County Board of Developmental DisabilitiesIntervention Specialist and Transition Coordinator at Franklin County Board of Developmental Disabilities
Ava PowersAva Powers
Intern at Stark County Board Of Developmental DisabilitiesIntern at Stark County Board Of Developmental Disabilities