Dedicated administrative professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Executive-assistant
MyDigitalDiscount.com, Inc.
Oswego, NY
09.2011 - Current
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Trained junior office staff in correct procedures and reporting requirements.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Processed new hire paperwork and documents
Updated employee files with new details such as changes in address or salary levels
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment
Checked accrued hours against listed hours for leave time
Front of House Manager
King Arthur's Steakhouse And Brewpub
Oswego, NY
09.2008 - 10.2010
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Performed cash handling activities and secured nightly bank deposits.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.