DOROTHY C. WARD
Bristow,Oklahoma
Summary
Experienced player development professional with a strong background in talent management and program development. Known for spearheading impactful initiatives that improve player performance and contribute to team success. Highly regarded for collaborative approach, reliability, and adaptability to changing needs. Backed by exceptional skills in communication and strategic planning, consistently delivers results that drive positive outcomes.
Overview
32
32
years of professional experience
Work History
PLAYER DEVELOPMENT MANAGER
Osage Casino
03.2021 - Current
- Mentored new hires in the department, sharing best practices for success in the role of Player Development Manager.
- Increased player retention rates by fostering a positive and supportive team environment.
- Continuously researched industry trends and innovations, adopting best practices to ensure a competitive edge for the organization''s player development initiatives.
- Implemented data-driven approaches to monitor progress, making adjustments as needed to optimize results.
- Boosted team morale through consistent communication, feedback, and recognition of achievements.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Interviewed, hired and trained new gambling floor workers.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
CASINO HOST
Osage Casino
08.2018 - 03.2021
- Built relationships with VIP guests to enhance customer loyalty and grow the casino’s business
- Monitored VIP’s preferences and spending to tailor market to guests to encourage return visits
- Determined casino guest’s reinvestment value to approve appropriate comps
- Promoted and implemented casino promotions
- Monitor customer relations via sales numbers and participate with promotions and casino events
- Track and analyze players spending habits and determine player’s reinvestment value
- Market to retention players and achieve sales goals
EXECUTIVE HOST
River Spirt Casino
10.2010 - 08.2018
- Built relationships with VIP guests to enhance customer loyalty and grow the casino’s business
- Monitored VIP’s preferences and spending to tailor market to guests to encourage return visits
- Determined casino guest’s reinvestment value to approve appropriate comps
- Promoted and implemented casino promotions
OFFICE MANAGER
NAFCOAT, INC.
06.2006 - 11.2013
- Perform all office duties including all HR Generalist duties, data entry, typing proposals, answering multi line phones, payroll, interview perspective employees, schedule jobs, billing, and posting payments
OFFICE ASSISTANT- BILLER
SUTTER BUTTES IMAGING
11.1997 - 09.2005
- Proficient in all aspects of support for a well respected growing radiology corporation, including billing, coding, filing reports, prepare patients for exams, schedule appointments, data entry, accounts payable and receivable, and collections
MANAGER
JAVA RETREAT
02.1993 - 11.1996
- Supervise, interview and train employees, maintain and order inventory, handled all aspects of managing a coffee shop
Education
Associate of Arts - business administration
Yuba College
Marysville, CA05-1995
Skills
- Player evaluation
- Motivational techniques
- Talent identification
- Performance analysis
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
PLAYER DEVELOPMENT MANAGER
Osage Casino
03.2021 - Current
CASINO HOST
Osage Casino
08.2018 - 03.2021
EXECUTIVE HOST
River Spirt Casino
10.2010 - 08.2018
OFFICE MANAGER
NAFCOAT, INC.
06.2006 - 11.2013
OFFICE ASSISTANT- BILLER
SUTTER BUTTES IMAGING
11.1997 - 09.2005
MANAGER
JAVA RETREAT
02.1993 - 11.1996
Associate of Arts - business administration
Yuba College
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