Dorothy Dickerson
Onalaska,WA
Summary
Highly accomplished Food Service professional with a track record of increasing revenue, developing staff, driving engagement, and achieving excellent customer satisfaction. Extremely productive in a high volume, high stress environment.
Overview
11
11
years of professional experience
Work History
Line Cook
Dennys Corp
Chehalis, Washington
12.2023 - Current
- Prepared and cooked menu items according to company standards.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in training new team members on cooking techniques.
- Monitored inventory levels and reported shortages to management.
- Followed food safety guidelines to prevent contamination and waste.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Food Service Supervisor
Colorado Christian University
Lakewood, CO
08.2022 - 05.2023
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant/cafe outlets on campus.
- Ensured compliance with health and safety regulations in all areas of the restaurant/cafe outlets.
- Scheduled staff shifts, monitored attendance, and managed labor budgets.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Provided direction to staff on proper preparation techniques for menu items.
- Developed menus that met nutritional requirements while staying within budget guidelines.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
Supervisor of Nutrition Services
Sodexo at Centura Porter Place
Denver, CO
04.2020 - 08.2022
- Assisted with daily Food and Nutrition Services for 160 Residents included Independent and Assisted Living as well as Memory Care.
- Managed the business aspects of the department, such as, working with DSSI ordering systems and budgets, scheduling all kitchen staff, hiring and training staff to provide excellent service to residents and visitors.
- Responsible for all on going safety training including, adhering to OSHA regulations.
- Developed menus that met nutritional requirements while staying within budget guidelines.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
Nutrition Services Team Lead
Centura Health at Porter Adventist Hospital
Denver, CO
10.2019 - 04.2020
- Assisted Food Service Supervisor with retail food service operations at Porter Hospital, a 368 bed hospital.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained all Food service personnel on operating procedures and standards regarding specialty diets, portion size and presentation.
- Responsible for knowing and demonstrating National Patient Safety standards.
- Responsible for organizing department-based activities and initiatives to improve and ensure a safe work environment.
- Assisted in maintaining compliance with JCAHO accreditation and other internal and external regulatory standards including the code of conduct.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Diet Technician
Sodexo At The Medical Center of Aurora
Aurora, CO
12.2016 - 10.2019
- Assisted Nutritionist/Dietitians in everyday operations of food service at The Medical Center of Aurora, a 346 bed hospital.
- Responsible for entering and updating diet orders, taking meal/tube feed orders by phone. Communicating with nursing staff, FANS employees and patients to ensure diet prescriptions are followed.
- Cross-trained in Patient Kitchen Tray Line and Retail locations to better support the team.
- Working with Point of Sale systems Touch Bistro, Micros and Health Touch for accurate money management.
- Responsible for reconciling retail cash and register information. Ran reports to evaluate products and sales to aid in maximizing sales.
- Responsible for inputting all invoices, capturing all end of month billings and re-allocating to the appropriate department. Coded and maintained invoicing and billing.
Nutrition Services Team Lead
Sodexo at Presbyterian St. Lukes Medical Center
Denver, CO
07.2014 - 12.2016
- Assisted Manager with day to day responsibilities of operations of food service department at Presbyterian St. Lukes Medical Center, a 120 bed hospital.
- Responsible for patient meal process including accurate diet order taking, transposing into Room Service automated system, and tracking orders.
- Maintained effective communication with patient and family. Ensures patients are informed of additional food item availability.
- Weekly inventory and ordering for floor stock and maintained appropriate par levels.
- Processed diet orders and coordinated patient food modifications for menus and nourishment, and assisted with tray assembly.
- Preformed duties on a room service tray line with a high volume with speed and accuracy.
Education
Bachelor of Science - Nutrition And Dietetics
Metropolitan State University of Denver
Denver, CO06-2016
Aspen High School
Aspen, COSkills
- Leadership
- Organization
- Creativity
- Teamwork
Proficiencies and Certifications
- Excel, Power Point, Kronos, Serve Safe, Touch Bistro.
- Allergy Awareness training.
- OSHA 10 hour general industry training.
Timeline
Line Cook
Dennys Corp
12.2023 - Current
Food Service Supervisor
Colorado Christian University
08.2022 - 05.2023
Supervisor of Nutrition Services
Sodexo at Centura Porter Place
04.2020 - 08.2022
Nutrition Services Team Lead
Centura Health at Porter Adventist Hospital
10.2019 - 04.2020
Diet Technician
Sodexo At The Medical Center of Aurora
12.2016 - 10.2019
Nutrition Services Team Lead
Sodexo at Presbyterian St. Lukes Medical Center
07.2014 - 12.2016
Aspen High School
Bachelor of Science - Nutrition And Dietetics
Metropolitan State University of Denver
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