Dorothy Edmunds
Loganville,GA
Summary
Dynamic leader with a proven track record at Walmart, excelling in team development and effective communication. Spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Expert in safety awareness and adept at fostering positive relationships, ensuring a high-quality service delivery. Skilled in both personnel motivation and operational efficiency, driving substantial improvements in engagement and productivity.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
27
27
years of professional experience
Work History
Digital Coach
Walmart
08.2015 - 05.2024
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Manager
Burger King
06.1997 - 05.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
GED -
Daytona State College
Daytona Beach, FL05.2012
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team Development
- Team motivation
- Safety awareness
Timeline
Digital Coach
Walmart
08.2015 - 05.2024
Restaurant Manager
Burger King
06.1997 - 05.2015
GED -
Daytona State College