Dorothy English
Medical reception
wooster ohio,OH
Summary
Competent certified medical biller and coder specialist with 4 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
Miller Transportation
Wooster , Ohio
1998 - 03.2022
- Directed dispatching, routing and tracking of 15 fleet vehicles.
- Trained 20 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Closely monitored dispatch board to triage and prioritize over 300 daily calls.
- Went 425 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Assistant Manager of Operations
Compton Point
Wooster, OHIO
01.2002 - 03.2020
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored employee productivity and optimized procedures to reduce costs.
- Evaluated inspection reports and service tickets and prepared repair invoices.
- Used Microsoft office to analyze production data, guaranteeing efficient production of defect-free products
Education
NHA Certified Medical Billing & Coding Special - Medical Insurance Billing, Medical Coding
Valley College
Brook Park Ohio 11.2021
Skills
- Diagnostic Codes
- CPT Code Modifiers
- Insurance Billing
- Medical Billing Processing
- Patient Data Abstracts
- Certified Professional Coder
- EMR Systems
- ICD-10 (International Classification of Disease Systems)
- Electronic Health Record Applications
- Patient Health Information Access
- Accounts Payable and Accounts Receivable
- Call Transfers
- Data Entry Software
- Medical Report Preparation
- Advising Patents
- Taking Client Histories
- Certified Medical Administrative Specialist
- Front Desk Operations
Certification
- NHA CBCS - Certified Billing and Coding Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager of Operations
Compton Point
01.2002 - 03.2020
Dispatcher
Miller Transportation
1998 - 03.2022
NHA Certified Medical Billing & Coding Special - Medical Insurance Billing, Medical Coding
Valley College
- NHA CBCS - Certified Billing and Coding Specialist
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