Dorothy Fairley
Huron
Summary
Dynamic Dispatcher with proven expertise at Mv Transportation in optimizing routes and enhancing customer service. Skilled in GPS tracking and logistics coordination, I effectively managed high call volumes while resolving service issues. Recognized for training new staff and ensuring compliance with safety regulations, I consistently improved operational efficiency.
Overview
17
17
years of professional experience
Work History
Dispatcher
Mv Transporation
Shoreline, Washington
01.2007 - 08.2023
- Coordinated daily transportation schedules for efficient route management.
- Communicated with drivers to ensure timely pickups and deliveries.
- Monitored vehicle locations using GPS tracking systems.
- Assisted in resolving customer inquiries and service issues promptly.
- Collaborated with maintenance teams to schedule vehicle repairs and inspections.
- Provided training and guidance to new dispatch staff on operational procedures.
- Updated transportation databases to maintain accurate routing information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with safety regulations and company policies.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Verified driver credentials prior to assigning them a route or task.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Prepared daily work and run schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Ordered supplies or equipment to issue to personnel.
Education
Some College (No Degree) -
Fresno City College
Fresno, CASkills
- GPS tracking
- Route optimization
- Vehicle maintenance
- Computerized dispatching
- Customer service
- Logistics coordination
Timeline
Dispatcher
Mv Transporation
01.2007 - 08.2023
Some College (No Degree) -
Fresno City College