Dorothy Ferrell
Medical Secretary
Webster Groves,Mo.
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Secretary
St. Luke's Urgent Care Center
09.2022 - Current
- Supports clinical staff in an administrative role.
- Greets patients and families.
- Efficiently registers Emergent, Outpatient, and Workplace Health patients.
- Maintains medical records and files.
- Communicates effectively with clinical staff, management, employers, and insurance adjusters.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Places new supply orders, manages inventory and restocks clerical spaces.
Receptionist
Friendship Village Retirement Community
06.2021 - 08.2022
- Greeted and directed guests to appropriate areas.
- Notified residents and personnel of visitor arrivals and deliveries.
- Directed incoming calls using personnel, department and resident directories.
- Issued and monitored guest log books and badges.
- Submitted and followed-up on resident work orders via computer application and/or portable transmitter.
- Distributed in-house mail to Independent living residents.
Student Loan Counselor
Missouri Higher Education Loan Authority
07.2015 - 01.2016
- Counseled student loan borrowers through inbound and outbound calls via headset and computer.
- Maintained borrower accounts with appropriate repayment plan options, and loan forgiveness programs.
- Processed monthly payments and placed temporary hardships on accounts when necessary.
Patient Access Representative
BJC Healthcare
05.2014 - 05.2015
- Greeted patient's courteously and professionally to obtain their demographics, insurance, and co-payments.
- Insurance verification
- Data entry
- Obtained consent to treat signatures.
- Provided financial assistance information.
Education
Bachelor of Science - Healthcare Management
Lindenwood University
01.2012
Skills
- Skilled in Microsoft Office tools
- Oral and Written Communication
- Multifunctional office equipment operation
- Typing speed of 45 wpm
- Patient insurance verification
- HIPAA regulations knowledge
- Payment collection
- Analytical reasoning
- Customer engagement
- Professional telephone etiquette
- Knowledgeable in medical terminology
Certification
BLS for Healthcare Providers, 09/19/2024 -08/01/2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Secretary
St. Luke's Urgent Care Center
09.2022 - Current
Receptionist
Friendship Village Retirement Community
06.2021 - 08.2022
Student Loan Counselor
Missouri Higher Education Loan Authority
07.2015 - 01.2016
Patient Access Representative
BJC Healthcare
05.2014 - 05.2015
Bachelor of Science - Healthcare Management
Lindenwood University
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