Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

DOROTHY FLOYD

Office Manager
FAYETTEVILLE,NC

Summary

My career goal is to move forward with a company for an permenent placement that will allow me to grow and help to grow the company Providing the ability to provide excellent public speaking. maintainin my goal is to provide excellent customer service, Ability Summary Ability to learn at a fast pace Ability to Communicate and follow directions as given Ability to provide great customer service Ability to provide leadership management skills and problem solving skills Experienced Office Manager and administration professional with Over 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Experienced Office Manager and administration professional with Over 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Office Manager

Burks Tree Service / BURKS Towing
Parkton, NC
01.1998 - Current
  • Work for the same employer, but business changed from car dealership to tree removal service after 15 years
  • The whole time, worked as the office manager, providing customer service, computer entry, and processing paperwork required by local, state and federal governments
  • Maintained payroll records and distribute paper checks
  • Made bank deposits and created bookkeeping records
  • Took payments and paid bills
  • Gathered and filed all personnel paperwork during hires, fires and promotions
  • Prepared taxes
  • Also, work in the field, driving the company tow truck to move heavy equipment from storage to work sites.

CSR II

Telespectrum
Fayetteville, NC
11.1999 - 03.2001
  • Made out bound calls Providing excellent customer service offering credit cards, insurance, phones service along with other product offered by company
  • Took online classes

Education

General -

a Technical or Vocational School American Public University

School -

High School Diploma -

South Robeson High School

Skills

  • Project Management
  • Operations Management
  • Staff Training
  • Strategic Planning
  • Travel Coordination
  • Scheduling
  • Report Preparation
  • Relationship Building
  • Clerical Support
  • Data Entry
  • Financial Accounting
  • Human Resources
  • Training and Coaching
  • Policy Implementation
  • Budgetary Planning
  • Invoicing and Billing
  • Regulatory Compliance
  • Administrative Support
  • File and Data Retrieval Systems
  • Financial Reporting
  • Office Administration
  • CRM and Office Management Software
  • Scheduling and Calendar Management
  • Customer Service
  • Business Administration
  • Proposal Writing
  • Database Administration
  • Employee Supervision
  • Organizational Skills
  • Workflow Optimization
  • Workforce Management
  • Payroll and Budgeting
  • Policy Development
  • Financial Tracking
  • Workflow Planning
  • Administrative Oversight
  • Training and Development
  • Technical Support
  • Efaxing Knowledge
  • Inventory Control
  • Staff Hiring
  • Banking Operations
  • Billing
  • Budget Administration
  • Supply Management
  • Expense Reporting
  • Contract Negotiations
  • Report Writing
  • Staff Management
  • Conflict Management
  • Contract Administration
  • Accounts Payable and Receivable
  • Information Protection
  • Office Management
  • Bookkeeping
  • Performance Improvement
  • Credit and Collections
  • Account Reconciliation
  • Sorting and Labeling
  • Team Supervision
  • Mail Handling
  • Customer Relations
  • Compliance Monitoring
  • Senior Leadership Support

Timeline

CSR II

Telespectrum
11.1999 - 03.2001

Office Manager

Burks Tree Service / BURKS Towing
01.1998 - Current

General -

a Technical or Vocational School American Public University

School -

High School Diploma -

South Robeson High School
DOROTHY FLOYDOffice Manager