Dorothy Forestal
Dallas,TX
Summary
Dynamic, results-driven Manager with over 10 years of Customer Support, Sales, and Project Management experience with a diverse background in business management, project management, customer support, and leadership. Facilitates multiple projects simultaneously. Considered valuable, punctual employee with outstanding calendaring and organizational talents. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with disciplined execution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Realtor
Elite Realty Partners
Miramar , Fl
2020.02 - Current
- Producing agent with over $15M in sales
- Negotiate contracts for the sale, lease, and purchase of real estate and commercial property
- Lead multiple renovation projects, sales and marketing projects, and home buyer seminars.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
- Execute marketing strategies by using lead-generating tools on social media platforms, cold calling, cold emailing, door knocking, prospecting, and reverse engineering
- Coordinate with escrow companies, lenders, home inspectors, and appraisers to ensure that the terms and conditions of the agreements are met before closing dates, schedule and attend all project meetings and final walk=throughs.
Project Manager
Forestal Trucking
Miami , FL
2020.02 - 2022.11
- Prepare the project budget, change orders, and manage cost control budget adjustments
- Formulate and monitor all required reports and logs
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Oversaw budgets for projects, tracked expenses and timelines, and communicated with key stakeholders on milestones.
- Enhanced development and drove the continuous improvement of the project delivery process by providing strong program leadership.
- Supervised staff, including establishing and communicating performance expectations, providing feedback, determining training and development needs, and conducting on-the-job training
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Submitted project deliverables to clients.
Manager
Emblem Health
Hollywood , Fl
2015.02 - 2020.02
- Responsible for managing $765M in annual revenue and a staff of 11 employees across multiple departments, including Finance, Member Enrollment, Product Management, IT Testing of Business Systems, Claims/Encounter Submissions and Facilities.
- Provided financial and accounting analysis on products that best suited the company's budget and needs.
- Facilitated internal and external auditor controls and compiled data for annual audits
Financial Advisor
NationLife Group
Sunrise , Fl
2013.01 - 2015.02
- Assisted and participated with B2B and B2C presentations, and performed budget analysis, financial needs analysis, and health risk assessments.
- Provided investment advice that fit clients' style, goals, and risk tolerance, developing and adapting investing strategy as needed.
- Debt management by creating strategies to help clients pay their debt and avoid debt in the future.
- Gave budget assessment tips and strategies to create budgets that help you meet your short- and long-term goals.
- Helped with estate planning, Retirement planning, College savings preparation, Long-term healthcare, and insurance assistance.
Project Manager
Showtyme Express
Miami , FL
2011.06 - 2014.12
- Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
- Obtaining customer acceptance of project deliverables.
- Created Cost plan management and Planned scheduled management, work breakdown structures
- Created scope statements, completed risk assessments, completed estimates, budgets, timelines,
- Ensured team development, determined vendor sources, monitored and controlled projects, monitored risk response
- Modified project plans when needed to better align with organizational objectives.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Conducted post-project evaluation and identified successful and unsuccessful project elements.
Customer Care Support
Nations Health
Sunrise , FL
2007.07 - 2011.04
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer, in a high-volume call center environment.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Sales Associate - Sales
Gold Coast School of Real Estate
01.2020
BBA - Business Administration And Management
Amridge University
Online12.2018
215 License - Life, Health And Annuities -
Broward College
Fort Lauderdale, FL12.2007
Skills
- Communication
- Product Management Methodologies
- Problem Solving
- Risk Management
- Budgeting
- Time management
- Planning and Forecasting
- Records Management Databases
- Contract negotiation
- Critical and Analytical Thinking
- Lean
- Database Management
- Negotiation
Certification
- Lean Six Sigma Certification
- PM certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How you do anything, is How you do everything
Timeline
Realtor
Elite Realty Partners
2020.02 - Current
Project Manager
Forestal Trucking
2020.02 - 2022.11
Manager
Emblem Health
2015.02 - 2020.02
Financial Advisor
NationLife Group
2013.01 - 2015.02
Project Manager
Showtyme Express
2011.06 - 2014.12
Customer Care Support
Nations Health
2007.07 - 2011.04
Sales Associate - Sales
Gold Coast School of Real Estate
BBA - Business Administration And Management
Amridge University
215 License - Life, Health And Annuities -
Broward College
- Lean Six Sigma Certification
- PM certification
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