Joanna Thomas
Arlington,TX
Summary
Dynamic professional with over 40 years of expertise in retail sales, cash handling, and guest relations, consistently enhancing customer satisfaction through exceptional leadership and conflict management skills. Proven proficiency in Microsoft Office, Windows, and POS systems ensures the delivery of outstanding service while driving organizational success. Dedicated fitness professional committed to high standards and results-driven practices, adept at developing customized fitness plans that empower diverse clients to achieve their goals. Recognized for strong team collaboration and adaptability, along with expertise in client assessment and motivational techniques.
Overview
18
18
years of professional experience
Work History
Fitness Coach
Curves Arlington
Arlington, Texas
08.2024 - Current
Business Owner Yoga and Fitness Coach
Senior's Only
Phoenix, Arizona
09.2011 - Current
Customer Service/Sales Manager
Custom Works Plumbing
Dallas, TX
06.2023 - 02.2025
- Fostered strong relationships with clients, resulting in increased customer retention and satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Front Desk Manager
La Quinta Hotel
Phoenix, Arizona
08.2020 - 04.2023
Corporate Travel Agent
Platinum Travel
Tempe, Arizona
11.2011 - 07.2020
- Negotiated with Travel Vendors for Air, Car, and Hotel rates.
- Ensured compliance with government regulations pertaining to safety and security regarding travel planning.
- Created reports documenting all financial transactions related to travel expenses incurred by employees.
- Processed airline tickets, hotel reservations, and rental car bookings in a timely manner.
Retail Sales Associate
Macy's
Phoenix, Arizona
09.2008 - 02.2017
- Gained experience in customer service, resolving customer complaints and inquiries with a cheerful outlook.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Delivered exceptional customer service to guests.
- Used a POS system to process sales and refund transactions.
- Resolved customer disputes quickly while always maintaining professionalism.
- Utilized problem solving techniques for difficult transactions or returns.
International Travel Agent
American Express
Phoenix, Arizona
04.2008 - 10.2011
- Corporate agent on IBM account
- Extensive travel arrangements for employees working and traveling in Southeast Asia.
- Analyze flight schedules and availability when making changes or adjustments to existing reservations.
Education
Associate in Arts (A.A.) - Hospitality Management
Travel Academy
Pearl City, HawaiiBachelor of Science - Business Law
San Diego State University
San Diego, CASkills
- Extensive retail sales experience
- Expert cash handling
- Guest relations management
- Point of sale expertise
- Retail fashion management
- Dispute resolution
- Team supervision experience
- Proficient in computer applications
- Conducting product demos
- Windows operating system
- Resistance training
- Conducting fitness assessments
- Preventive safety strategies
Timeline
Fitness Coach
Curves Arlington
08.2024 - Current
Customer Service/Sales Manager
Custom Works Plumbing
06.2023 - 02.2025
Front Desk Manager
La Quinta Hotel
08.2020 - 04.2023
Corporate Travel Agent
Platinum Travel
11.2011 - 07.2020
Business Owner Yoga and Fitness Coach
Senior's Only
09.2011 - Current
Retail Sales Associate
Macy's
09.2008 - 02.2017
International Travel Agent
American Express
04.2008 - 10.2011
Associate in Arts (A.A.) - Hospitality Management
Travel Academy
Bachelor of Science - Business Law
San Diego State University