Dorothy Fusco

• Greeted customers with friendliness and professionalism.
• Assisted customer with placing orders or picking up their purchases.
• Accepted deposits and payments in cash, check or credit card.
• Input all invoices and payments in computer.
• Input all accounts payable bills and payment information in the computer.
• Balanced checkbook in the computer.
• Generated all statements, quotes, needed certificate of compliance and insurance paperwork.
• Maintained all files for new and competed projects.
• Responsible for all job application's and employee files.
• Assisted owner in all aspects of business operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Answered all incoming calls for both The Four Queens Hotel & Casino and Bunions Gambling Hall and Hotel, determined the needs of the caller and do whatever needed to complete the call.

• The solution could be to transfer the call, take a message, make announcements over PA system, dispatch someone to help ie: housekeeping, engineer, porter, security or call 911.
• Get all information and write security reports for any emergency that went through the operator.
• Call all managers at home to report any emergency and resolution that involves their department.
• Give restroom and lunch breaks to front desk and bell desk.
• Helped co-workers with reports and copy equipment.
• Report all faulty equipment reported to me for repair.
• Relay all information to incoming shift.