Dorothy Gibson

Manager

D&S Automotive, Inc.

Liberty, MO

08.2011 - 01.2025

Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Enforced customer service standards and resolved customer problems to uphold quality service.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Oversaw daily operations, maintaining efficiency and quality standards.
Monitored staff performance and addressed issues.
Assigned tasks to associates to fit skill levels and maximize team performance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Handled cash transactions accurately and efficiently.
Managed incoming calls efficiently by providing timely responses or directing them accordingly.
Scheduled appointments for service and repairs.
Processed invoices for payment and checked warranties for coverage eligibility.
Greeted customers and answered inquiries about services offered.
Explained repair procedures and pricing options to customers in a clear manner.
Maintained accurate records of customer transactions including payments received.
Ordered parts from suppliers as needed.
Processed payments from customers in accordance with company policies.
Courteously greeted customers and assisted with initiating service requests.
Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Conferred with customers to understand service needs and write up accurate orders.
Presented accurate estimates to inform customers of service charges and expectations.
Discussed options with customers, helping each make optimal choices for individual needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Adjusted bills and refunded money to resolve customers' service or billing complaints.