Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Dorothy Gilbert

Dorothy Gilbert

Palmyra,NJ

Summary

Dynamic Front End Manager at Shop Rite Food Market with proven expertise in cash handling and employee supervision. Enhanced customer satisfaction through effective complaint resolution and optimized workflows, resulting in reduced wait times. Skilled in team building and performance optimization, fostering a positive work environment that boosted employee morale and retention.

Overview

19
19
years of professional experience

Work History

Front End Manager

Shop Rite Food Market
12.2021 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 19-29 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.

Driver

United Postal Service, UPS
08.2006 - 03.2010
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Education

GED - Academic

George Washington High School , Philadelphia, PA

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Fraud prevention
  • Performance optimization
  • Accident response
  • Workflow optimization
  • Cash handling
  • Team building
  • Cash register operation
  • Team supervision
  • Schedule management
  • Conflict management
  • Price verification
  • Shrinkage control
  • Credit returns processing
  • Time management
  • Opening and closing procedures
  • Cash handling accuracy
  • Goals and performance
  • Complaint resolution
  • Problem-solving skills
  • Cash counting
  • Employee motivation
  • Accurate money handling
  • Workflow management

Accomplishments

Employee of the month 02/2025

Timeline

Front End Manager - Shop Rite Food Market
12.2021 - Current
Driver - United Postal Service, UPS
08.2006 - 03.2010
George Washington High School - GED, Academic

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Dorothy Gilbert