Summary
Overview
Work History
Education
Skills
Timeline
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Dorothy Goss

Alexandria,LA

Summary

Orderly Total Loss Adjuster educates members and providers about protocols and benefits. Strengths include updating claim statuses, interviewing claimants, collecting evidence and negotiating final settlements for claims. Outstanding organizational, interpersonal and time management abilities. Comprehensive Total Loss Adjuster with special talents in recognizing potential fraudulent claims. Talented in effectively solving customer challenges and settling minor to complex claims. First-rate negotiation and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Virtual Total Loss Adjuster

Allstate Insurance Co
10.2021 - 06.2023
  • Negotiated claim settlements when needed.
  • Approved payment of claims within certain monetary limit.
  • Calculated benefit payments.
  • Investigated and analyzed extent of company liability concerning auto damage insurance loss or damages.
  • Negotiated with claimants to settle claims.
  • Issued payouts to claimants.
  • Corresponded with witnesses, claimants, specialists and agents to compile incident information.
  • Documented all findings in concise reports.

Service Advisor/Senior Estimator

Gerber Collision & Glass
04.2016 - 10.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.

Education

No Degree - Mechanical Drafting Technology

Central Louisiana Technical Community College - Alexandria
Alexandria, LA

High School Diploma -

Tioga High School
Tioga, LA
01.2001

Skills

  • Investigative Report Preparation
  • Body Work
  • Auto Mechanics
  • Account Updates
  • Annual Reviews
  • Multi-Line Phone Systems
  • Corporate Policies and Procedures
  • Claim Validity Determination
  • Settlement Agreements
  • Damage Assessment
  • Investigating Proficiency
  • Excellent Written Communication

Timeline

Virtual Total Loss Adjuster

Allstate Insurance Co
10.2021 - 06.2023

Service Advisor/Senior Estimator

Gerber Collision & Glass
04.2016 - 10.2021

No Degree - Mechanical Drafting Technology

Central Louisiana Technical Community College - Alexandria

High School Diploma -

Tioga High School

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Dorothy Goss