Dorothy Graves
Summary
Proven leader in retail management, notably with Gold Toe Socks, where I enhanced customer satisfaction and loyalty through expert team training and innovative merchandising. Skilled in cash handling accuracy and fostering strong team dynamics, I consistently drive sales growth and operational efficiency. Demonstrates patience, empathy, and a commitment to excellence in every customer interaction.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate Cashier
Belk Department Store
08.2021 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Key Holder
Fresh Produce Clothing
03.2019 - 07.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Store Manager
Gold Toe Socks
07.2011 - 07.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Master of Science - Business Management
Troy State University
Shaw Air Force Base, Sumpter, SC06.2002
Bachelor of Science - Business Admin
Coastal Carolina College
Conway, SC05.1995
Associate of Science - Secretarial Studies And Office Administration
Horry-Georgetown Technical College
Conway, SC08.1973
Skills
- Quick Learner
- Patience and Empathy
- Cleanliness and hygiene
- Cash Handling Accuracy
- Dependability
- Flexible Hours
- Store Opening and Closing
- Cash Handling
- Item Ticketing and Pricing
- Inventory and Stocking
- Dressing Room Assistance
- Cash Drawer Management
- Customer Support
- Policy Adherence
- Credit card processing
- Upselling strategies
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Cash Register Operation
- Customer Assistance
Reading, Aerobic, Decorating and Traveling
I like to reading magazines articles about health and books that have biblical scriptures written in them. I most decorate my home. I have been to New York City, Denver, Colorado, San Francisco, California, Philadelphia, Pennsylvania, Atlanta, Georgia, Orlando, Florida and Cozumel, Mexico.
Timeline
Retail Sales Associate Cashier
Belk Department Store
08.2021 - Current
Key Holder
Fresh Produce Clothing
03.2019 - 07.2020
Store Manager
Gold Toe Socks
07.2011 - 07.2018
Master of Science - Business Management
Troy State University
Bachelor of Science - Business Admin
Coastal Carolina College
Associate of Science - Secretarial Studies And Office Administration
Horry-Georgetown Technical College