Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Gray

Overview

22
22
years of professional experience

Work History

Residential Aid

Lillie Mae Rest Home
04.2022 - Current
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Facilitated social engagement among residents through the coordination of group activities, outings, and events.
  • Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
  • Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
  • Followed nutritional plans to prepare optimal meals.

Lead Assistant Manager

City of New Haven, Connecticut
06.2004 - 09.2026
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coordinated weekly meetings for internal and external groups.

Residential Care Worker

Columbus House
02.2019 - 09.2022
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Assisted residents with daily living activities, promoting independence and selfsufficiency.
  • Participated in case conferences, sharing information on resident progress and collaborating on strategies for continued improvement.
  • Conducted ongoing assessments of resident needs, making necessary adjustments to care plans as required.
  • Promoted a positive living environment by organizing engaging group activities and encouraging social interaction among residents.
  • Facilitated effective communication between residents, family members, and other caregivers while maintaining confidentiality as required.

Residential Aide

Riverview Residential
06.2019 - 08.2022
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.

Certified Nursing Assistant

Golden Hill Healthcare And Rehabilitation
11.2017 - 07.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Travel CNA

Loving Serinty Home Healthcare
10.2016 - 02.2018
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Responded quickly and calmly in emergency situations.
  • Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.

Bar Manager

Talk of the Town Restaurant Group
07.2008 - 04.2014
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Sales Manager's Assistant

AJ Wright and Associates
07.2006 - 10.2009
  • Facilitated regular communication among team members, fostering a collaborative work environment that drove success.
  • Enhanced team performance by providing support in training and development activities.
  • Coordinated product demonstrations, effectively showcasing features and benefits to potential clients.
  • Improved client relations by promptly addressing inquiries and resolving issues.
  • Maintained up-to-date knowledge of industry trends, allowing the team to stay ahead of competitors'' offerings.
  • Monitored competitor activity regularly, gathering valuable insights that informed company strategy decisions.

Education

CNA - MEDICAL

SAWYER GOODWIN COLLEGE
Hamden, CT
04-2010

GED -

ADULT EDUCATION
New Haven, CT
06-2007

Skills

  • Patient care
  • Safety awareness
  • Professional boundaries
  • Emotional support
  • Transportation assistance
  • Meal preparation
  • Activity planning
  • Compassionate caregiving
  • Dementia care
  • Medication administration
  • Client relationship management
  • Meal planning
  • Mental health care

Timeline

Residential Aid

Lillie Mae Rest Home
04.2022 - Current

Residential Aide

Riverview Residential
06.2019 - 08.2022

Residential Care Worker

Columbus House
02.2019 - 09.2022

Certified Nursing Assistant

Golden Hill Healthcare And Rehabilitation
11.2017 - 07.2020

Travel CNA

Loving Serinty Home Healthcare
10.2016 - 02.2018

Bar Manager

Talk of the Town Restaurant Group
07.2008 - 04.2014

Sales Manager's Assistant

AJ Wright and Associates
07.2006 - 10.2009

Lead Assistant Manager

City of New Haven, Connecticut
06.2004 - 09.2026

CNA - MEDICAL

SAWYER GOODWIN COLLEGE

GED -

ADULT EDUCATION

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