Dorothy Greco
Floral Park,NY
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Long Island Surgical, PLLC
Rockville Centre, NY
08.2023 - Current
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
Office Manager
Advanced Dermatology, P.C
Roslyn Heights, NY
11.2014 - 03.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Created, maintained and updated the clinician's schedules to authorizations and patient needs
- Elevated customer satisfaction ratings by promptly resolving patient and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Delegated work to staff, setting priorities and goals.
- Compliance in areas such as OSHA, HIPPA, coding issues and updating policies and procedures
- Initiated and completed all prior authorizations for office procedures
Office Manager
Natow, Rosenberg & Pion M.D
Woodmere, NY
08.2007 - 12.2013
- Assisted and/or observed dermatologists with patient care procedures that included biopsies of melanomas and a broad scope of possible pre-cancerous conditions, fungal cultures, and treatment of acne and rashes
- Trained personnel in all areas of desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality
- Acted as liaison between patients and staff to address and/or resolve problems, inquires and concerns including test results and topical prescription Renewals
- Responsible for the running of all aspects of the office and for providing efficient administrative support across the practice
- Handled medical equipment and instruments including ultrasound cleaners, sterilizer, Comedone extractor, large/small curette and scalpel handle
- Coordinated and followed up on daily laboratory-related procedures and communications
- Responsible for inventory and ordering medical supplies and materials
Education
Some College (No Degree) - Liberal Arts
Nassau Community College
Garden CitySkills
- EMR Software
- Operations Management
- Customer Service
- Staff Hiring & Scheduling
- Organizational Skills
- Policies and Procedures
- Regulatory Compliance
- Office Management
- Microsoft Excel, Word, Outlook and Office Software
- Problem Solving
- Effective Multitasking
References
References Available Upon Request
Certification
- Certified Healthcare Provider (BLS) Adult, Child and Infant CPR/AED, by Protrainings
- Certified Healthcare Bloodborne Pathogens, by Protrainings
- Certified Medical Waste & Hazardous Waste Classifications, by Medtrainer
- Certified Disaster Preparedness, by Medtrainer
- Certified Fire Safety and Fire Extinguisher Types, by Medtrainer
- Certified Hazardous Communication and Chemical Safety (HAZCOM) GHS Standard, by Medtrainer
- Certified Health Insurance Portability and Accountability Act (HIPPA), by Medtrainer
- Certified HIPPA, Social Media, and Texting Compliance, by Medtrainer
- Certified Personal Protective Equipment (PPE), by Medtrainer
- Certified Needlesticks and Other Sharps Injuries, by Medtrainer
- Certified Sexual Harassment - NY State, by Medsafe
- Certified Dog and Cat First Aid, by American Red Cross
Professional Development Course
Professional Developmental Courses:
American Management Association, New York NY How to Win and Keep Customers: Customer Service Excellence; (24 hour course)
Timeline
Surgical Coordinator
Long Island Surgical, PLLC
08.2023 - Current
Office Manager
Advanced Dermatology, P.C
11.2014 - 03.2023
Office Manager
Natow, Rosenberg & Pion M.D
08.2007 - 12.2013
Some College (No Degree) - Liberal Arts
Nassau Community College
- Certified Healthcare Provider (BLS) Adult, Child and Infant CPR/AED, by Protrainings
- Certified Healthcare Bloodborne Pathogens, by Protrainings
- Certified Medical Waste & Hazardous Waste Classifications, by Medtrainer
- Certified Disaster Preparedness, by Medtrainer
- Certified Fire Safety and Fire Extinguisher Types, by Medtrainer
- Certified Hazardous Communication and Chemical Safety (HAZCOM) GHS Standard, by Medtrainer
- Certified Health Insurance Portability and Accountability Act (HIPPA), by Medtrainer
- Certified HIPPA, Social Media, and Texting Compliance, by Medtrainer
- Certified Personal Protective Equipment (PPE), by Medtrainer
- Certified Needlesticks and Other Sharps Injuries, by Medtrainer
- Certified Sexual Harassment - NY State, by Medsafe
- Certified Dog and Cat First Aid, by American Red Cross
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