Dorothy Guccione
Brooklyn
Summary
Dedicated Receptionist Administrator and Manager with extensive experience in client relations and operational efficiency. Proven track record in enhancing team productivity and streamlining administrative processes, fostering a positive environment for both staff and clients. Skilled in reception management and adept at delivering exceptional customer service, ensuring satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Receptionist Administrator
Delphi Plumbing & Heating
Brooklyn, NY
11.2021 - 09.2023
- Effectively managed the reception area by efficiently handling incoming calls and directing inquiries to appropriate personnel.
- Supported administrative functions including data entry, report preparation, and document photocopying, contributing to overall efficiency.
- Maintained meticulous filing systems for important documents such as invoices, contracts, and correspondence, ensuring easy access and organization.
- Delegated clerical duties among staff to optimize daily operations and workloads, ensuring smooth workflow.
- Delivered outstanding customer support by promptly addressing complaints and fostering positive client interactions.
Manager/Server/Shift Leader
Circles Cafe
Brooklyn, NY
06.1998 - 03.2011
- Oversaw daily cafe operations, ensuring excellent customer service and efficient workflow.
- Led and trained staff, enhancing team performance and service standards.
- Managed inventory and ordering processes, maintaining optimal stock levels for seamless operations.
- Developed and implemented promotional strategies to boost sales and customer engagement.
- Handled cash management and financial reporting, ensuring accuracy and accountability.
Education
High School Diploma - General Studies
Tottenville H.S.
Staten Island, NY06.1993
Skills
- Obtained business certificate and cosmetology license to enhance professional qualifications
- Assisted in managing reception operations to create a welcoming environment Supported file organization to enhance accessibility and efficiency Fostered positive client relations through effective communication Streamlined document management processes to improve workflow
- Streamlined file organization processes to enhance accessibility and efficiency
- Managed incoming and outgoing calls to support customer service operations Assisted in resolving customer inquiries and issues promptly Collaborated with team members to ensure smooth phone operations
- Facilitated appointment scheduling to optimize client engagement
- Reception management
- File organization
Timeline
Receptionist Administrator
Delphi Plumbing & Heating
11.2021 - 09.2023
Manager/Server/Shift Leader
Circles Cafe
06.1998 - 03.2011
High School Diploma - General Studies
Tottenville H.S.