Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dorothy Hargrove

Memphis,TN

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

21
21
years of professional experience

Work History

Transition Specialist

Career Development & Training Institute
Memphis, Tennessee
09.2021 - 05.2025
  • Created individualized action plans to help clients achieve career objectives.
  • Guided participants in resume writing and interview preparation techniques.
  • Coordinated outreach initiatives to connect clients with local employers and resources.
  • Conducted assessments to evaluate client strengths and areas for improvement.
  • Enhanced access to postsecondary education through college application assistance programs.
  • Collaborated with special education departments to facilitate smooth transitions for students with disabilities.
  • Participated in IEP meetings to contribute to transition planning for coursework and postsecondary goals.
  • Developed tailored transition plans for students with special needs or disabilities.

First Shift Assistant Sales Manager

Cato Fashions
Memphis, Tennessee
06.2024 - 12.2024
  • Coordinated daily scheduling and shift management for operational teams.
  • Trained new employees on standard operating procedures and safety practices.
  • Monitored workflow efficiency, proposing improvements to supervisors.
  • Facilitated communication between staff and management to resolve issues promptly.
  • Managed point-of-sale system, ensuring accurate transaction processing.
  • Inspected incoming merchandise for damages prior to stocking shelves.
  • Conducted regular inventory counts to maintain accurate stock levels.
  • Resolved customer complaints promptly while maintaining professionalism.

Hostess Party Sales Representative

Cracker Barrell Old Country Store
Lebanon, Tennessee
10.2020 - 05.2023
  • Greeted guests upon arrival, ensuring prompt seating and a welcoming atmosphere.
  • Managed waiting list effectively to minimize guest wait times.
  • Answered phone inquiries, scheduled reservations, recorded takeout orders, and addressed service questions.
  • Maintained the cleanliness and organization of the dining area to enhance the guest experience.
  • Demonstrated strong interpersonal skills through friendly engagement with customers.
  • Supported serving staff by bussing tables during peak periods to maintain efficiency.
  • Addressed customer complaints promptly, escalating major issues to manager on duty.
  • Handled cash payments accurately, reconciling daily transactions without discrepancies.

Administrative Specialist II

Arkansas Rehabilitation Services
West Memphis, Arkansas
02.2012 - 01.2023
  • Coordinated client appointment scheduling across multiple departments to enhance service delivery.
  • Managed intake documentation, ensuring compliance with state regulations.
  • Assisted clients in accessing information on rehabilitation programs and available services.
  • Organized training sessions and workshops for staff development and client education.
  • Maintained accurate records of client progress and service delivery in databases.
  • Communicated effectively with clients, families, and service providers to address needs.
  • Streamlined office procedures through collaboration with team members, improving overall efficiency.
  • Handled confidential documents securely while adhering to privacy regulations.

Medical Administrative Secretary

Semmes-Murphey Clinic
Memphis, Tennessee
02.2004 - 12.2010
  • Assisted with coding procedures for reimbursement purposes.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Scheduled and confirmed patient appointments while verifying insurance coverage.
  • Reviewed charts for completeness prior to physician assessment.
  • Updated patient contact information regularly in EMR systems.
  • Managed incoming and outgoing mail related to medical records requests.
  • Answered patient inquiries via phone and email, providing necessary information.
  • Coordinated travel arrangements for physicians attending conferences.

Education

Associate of Arts - Criminal Justice

ITT Technical Institute
Memphis, TN
05-2012

Skills

  • Customer service
  • Attention to detail
  • Client communication
  • Conflict resolution
  • Record keeping
  • Time management
  • Multitasking
  • Problem solving
  • Written communication

References

References available upon request.

Timeline

First Shift Assistant Sales Manager

Cato Fashions
06.2024 - 12.2024

Transition Specialist

Career Development & Training Institute
09.2021 - 05.2025

Hostess Party Sales Representative

Cracker Barrell Old Country Store
10.2020 - 05.2023

Administrative Specialist II

Arkansas Rehabilitation Services
02.2012 - 01.2023

Medical Administrative Secretary

Semmes-Murphey Clinic
02.2004 - 12.2010

Associate of Arts - Criminal Justice

ITT Technical Institute

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