Dorothy Hart
Beaufort,SC
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success.
Overview
20
20
years of professional experience
Work History
Patient Access Supervisor
Beaufort Memorial Hospital
Beaufort, SC
10.2003 - 03.2024
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Ensured all policies and procedures related to patient access were followed.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Education
Associate Degree in Office Systems Technologyy -
Technical College of The Lowcountry
Beaufort, SC02-1993
Skills
- Organizational Skills
- Customer Service Excellence
- Patient Check-In
- Patient Chart Maintenance
- Patient Registration
- Registration Process Management
- Patient Information Verification
- Staff Training
- New Staff Training
- Employee Scheduling
- Data Entry
Timeline
Patient Access Supervisor
Beaufort Memorial Hospital
10.2003 - 03.2024
Associate Degree in Office Systems Technologyy -
Technical College of The Lowcountry