Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Personal Information
RegisteredNurse

Dorothy Heuker-Eberbach

Jenison,USA

Summary

Dynamic and detail-oriented certified medical assistant with a Bachelor's degree in Healthcare Management and an Associate's degree in Medical Billing and Coding, eager to thrive in a fast-paced environment. Passionate about leveraging educational qualifications to contribute effectively to a healthcare team while adapting to the ever-evolving medical landscape. Committed to continuous professional growth and seeking opportunities for advancement into leadership roles within a supportive organization. Enthusiastic about making a meaningful impact in patient care and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Trinity Health Hospital
07.2024 - Current
  • Rooming patients
  • Taking vitals
  • Knowledge of EPIC system
  • Administers vaccines/immunizationsm
  • Vaccines CHAMP
  • Wound Care
  • Taken Case Management Training

Bartender

The Flamingo Lounge
05.2024 - Current
  • Work in a fast paced environment making drinks, handling cash, keno, and making sure the customers have an excellent experience while they are there.

Surgery Scheduler/Medical Assistant

OAM Sports Medicine
08.2022 - 07.2024
  • I work in a very fast paced orthopedic office scheduling sports medicine surgeries and total joint surgeries.
  • Multitasking
  • Work under pressure
  • Constantly communicating with my team and the surgeons about schedules, patients, etc.
  • In charge of the surgeons surgery template ( picking up and dropping block time, adding into the OR or clinic)
  • Being in constant communication with the MTSC pre op nurses and total joint dept regarding surgeries being done there and needs of the pt.
  • Scheduling surgery and post op appointments
  • Making sure that all appropriate CPT codes are listed with the surgery before sending booking slip over to.
  • Booking surgeries at Metro Hospital, Spectrum, and OAM Mid Towne surgical center.
  • Filling out the appropriate booking slips and pre operative orders specific to the medical facility and procedure pt is having done.
  • Checking insurance to see where surgery will need to be done at.
  • Determining whether patients will need pre operative labs, med clr, ekg, and any other clr needed if any prior to surgery.
  • Providing the pt with a surgery packet specific to the facility they are having surgery at with all of their surgery info written in there.
  • Making sure pt has all pre op stuff completed prior to their surgery.
  • Making sure pt's have their DME prior to surgery specific to their surgery and the surgeon. Also to make them aware they need to bring it with them day of surgery.
  • Making sure all OPPT referrals are sent to our PT dept with correct protocol, start time, type of surgery, and location of surgery specific to the surgeon.
  • Making sure all total knees and hips scheduled for surgery at the hospital has a referral sent to our OAM in home PT. If outside of their radius then we, the surgery schedulers will look for in home pt close to the pt that will take their insurance and send that referral.
  • Collect Staph Screening Specimens for total joints pts prior to surgery and sending them to Metro to be tested.
  • Calling in prescriptions for pts
  • Requesting imaging and reports prior to surgery.
  • Scheduling Iovera injection appts for total knee patients prior to surgery, sending out info to pt, checking insurance, and making sure provider has documentation in chart for Iovera injection.
  • Requesting equipment from different reps specific to the surgery and surgeon.
  • Able to schedule patients for surgery in person or on the phone.
  • Able to schedule up to 15-20 surgeries a day.
  • Rooming patients and taking vitals
  • Drawing up injections and making sure they documented in patients chart.
  • Sees two week post op patients, takes out staples, stitches, sutures, or takes of steri strips. Assesses incision sites. Updates restrictions if needed. Sends provider requests for pain medication if needed.
  • Documents post op appt.
  • Preps providers charts and makes sure that all appropriate imaging has been ordered, done, and imaging reports have been scanned into patient's chart.
  • Draws blood needed for Platelet-rich plasma (PRP) injections that are given to our patients.
  • Makes sure that visco injections are authorized and ordered before patient's scheduled injection appt.
  • Assists providers with aspirations and Iovera injections
  • Sterilizes medical instruments in autoclave
  • Casting patients

Patient Service Representative (PSR) Senior/ Surgery Scheduler

Spectrum Health
11.2020 - 08.2022
  • Check patients in/out
  • Place outgoing Referrals
  • Pre Registration
  • Prior Authorizations for radiology orders( MRI, CT, etc)
  • Chart Prep
  • Insurance verification
  • Answer phones
  • Schedule appts, procedures, CT Scans, MRIs, US for patientsMROs
  • Schedules breast surgeries which also includes: marker localization appts, nuclear med injections and/ scans, and post op appts
  • Handles my surgeons outlook calendars for scheduling their surgeries.
  • Pre op clearance referrals and f/u
  • Plastics referrals and f/u ( will have to schedule Combo cases with plastic surgeons)
  • Schedule Top Surgeries for our Gender Affirmation Clinic including prior authorizations, pre op appt, and post op appts.
  • Ability to work under pressure when scheduling surgeries and know how to handle last minute changes.
  • Following up on Pathology, Genetics, and Imaging for surgeries.
  • In constant contact with the patients that are having surgery.
  • Being organized as a surgery scheduler
  • Dropping block time at the hospitals
  • In contact with the OR schedulers when scheduling surgeries.

Bartender

Vytautas Aid Society
04.2007 - 02.2021
  • Making and serving drinks
  • Handling Keno
  • Handling money during and at closing time when counting tills down
  • Cleaning duties, stocking beer, changing kegs
  • Customer services
  • Working under pressure and at a face pace when need be
  • Knowledge of the computer system

Bartender

20 Monroe Live
03.2017 - 02.2020
  • Serving drinks in a high paced atmosphere, customer service( we are the faces of Live Nation and the venue as well. Customer service is a very big deal here), handling money in and out of till, constant communication with the security guys, managers, and co workers during event to keep a very fun yet safe environment.

Bartender and Server

MILLCREEK
08.2018 - 11.2019
  • We are in charge of both bartending as well as tables.
  • We handle key and no, we take food out, we take food orders.
  • Opening and closing duties

Bartender and Server

Peppino's Downtown Pizzeria
08.2017 - 04.2018
  • Customer service, taking food orders, handling money that goes in and out of the till, keno, cleaning as opener and closer, stocking items as needed, working alongside of co workers as a team, communicates to back of house, waitresses, managers, or customers, works and is able to work in a fast paced environment, keeps busy in down time with cleaning and such.

Medical Assistant

Grand Rapids Women's Health- Female Pelvic Medicine and Gyno
11.2009 - 05.2012
  • Rooming patients
  • Taking vitals, going over meds, medical history
  • Urine cultures and other cultures
  • Calling in prescriptions
  • Referrals to other doctors
  • Being able to work with more than 1 dr at a time it was very fast paced at the office
  • Triage
  • Computer skills
  • Multi-tasking
  • Assisted and set up for in offices procedures.
  • Sterilized all equipment
  • Removed stitches
  • Bladder scans
  • Administered shots ( Birth Control, Pain Killers, Vaccinations)
  • Cath'd women and gave bladder instillations
  • Constant communication with patients and insurances companies

Medical Assistant

Metro Health Hospital
09.2009 - 03.2010
  • Rooming patients
  • EKGs
  • Blood Draws
  • Ordering lab work, X-rays, CT scans, MRIs
  • Computer skills and knowledge of their computer system
  • Taking phone calls
  • Triage
  • Administering shots and meds
  • Vitals

Bartender

Teazers Bar and Grille
08.2005 - 02.2007
  • Making and serving drinks
  • Flexible
  • Keno
  • Handling money
  • Being able to wait tables while bartending
  • Taking food orders and putting them in the computer
  • Working under pressure and fast-paced
  • Knowledge of the computer
  • Closing and opening duties
  • Cleaning duties
  • Stocking beer, cutting fruit, and such
  • Customer service

Bartender

Hideaway Sports Bar
05.2002 - 09.2005
  • Made drinks, keno, this was a fast paced environment, customer service, food orders, computer system, money, closing/opening duties, booked bands, team player

Education

Marketing -

Osceola Career Center

Bachelor's - Health Care Management

Bryant University
Springfield, MO
05.2022

Associate - Medical billing and coding

Bryan University
Springfield, MO
10.2019

CERTIFICATE - Dates of Attendance

Ross Medical School
08.2009

High School - undefined

Big Rapids High School
Big Rapids, MI
01.2002

Skills

  • Administrative support experience
  • Effective issue assessment
  • Cocktail preparation
  • Comprehensive knowledge of anatomical structures
  • Population growth strategies
  • Clinical coding accuracy
  • Monitoring vital signs
  • Background in healthcare administrative support
  • Proficient in medical terminology
  • Experience with EMR implementation
  • Strong verbal communication
  • Insurance billing proficiency
  • Laboratory techniques proficiency
  • Thorough review of documentation
  • Customer service expertise
  • Proficient in Microsoft Office
  • Accurate specimen handling
  • Experience with imaging modalities
  • Health information organization
  • Professional phone communication
  • Experienced bartender
  • Customer engagement
  • Injection administration experience
  • Skilled in intravenous access procedures
  • Proficient in computer applications
  • HIPAA compliance knowledge
  • Experienced restaurant server
  • Thorough health evaluations
  • EMR Systems
  • Waitress (10 years)
  • Efficient medical appointment organization
  • Phlebotomy
  • Hostess (2 years)
  • ICD-10
  • Surgical procedures
  • Outpatient service coordination
  • Pediatric patient care
  • Insurance eligibility verification
  • Medical imaging
  • Phone triage
  • Compassionate patient assistance

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Achieved recognition through effectively helping with organizing our clean medical supply closet and looking for soonest expired supplies.
  • Collaborated with team of nurses, providers, and pharmacist in the development of Anal Cancer Screening to be done in our HIV Clinic for our high risk patients.


Certification

  • Driver's License
  • CPR Certification
  • Certified Medical Assistant, 2023-04-01, 2028-04-01
  • TIPS Certified, 2023-04-01, 2026-10-01


Timeline

Certified Medical Assistant

Trinity Health Hospital
07.2024 - Current

Bartender

The Flamingo Lounge
05.2024 - Current

Surgery Scheduler/Medical Assistant

OAM Sports Medicine
08.2022 - 07.2024

Patient Service Representative (PSR) Senior/ Surgery Scheduler

Spectrum Health
11.2020 - 08.2022

Bartender and Server

MILLCREEK
08.2018 - 11.2019

Bartender and Server

Peppino's Downtown Pizzeria
08.2017 - 04.2018

Bartender

20 Monroe Live
03.2017 - 02.2020

Medical Assistant

Grand Rapids Women's Health- Female Pelvic Medicine and Gyno
11.2009 - 05.2012

Medical Assistant

Metro Health Hospital
09.2009 - 03.2010

Bartender

Vytautas Aid Society
04.2007 - 02.2021

Bartender

Teazers Bar and Grille
08.2005 - 02.2007

Bartender

Hideaway Sports Bar
05.2002 - 09.2005

Bachelor's - Health Care Management

Bryant University

Associate - Medical billing and coding

Bryan University

CERTIFICATE - Dates of Attendance

Ross Medical School

High School - undefined

Big Rapids High School

Marketing -

Osceola Career Center

Personal Information

  • Authorized To Work: Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer

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Dorothy Heuker-Eberbach