DOROTHY HODGES
Summary
Results-driven tax professional with extensive experience at the Internal Revenue Service, excelling in tax law compliance and data analysis. Recognized for exceptional customer service and team collaboration, I have effectively streamlined processes and enhanced performance, contributing innovative solutions that improved operational efficiency and client satisfaction.
Overview
37
37
years of professional experience
Work History
TAX EXAMINER
INTERNAL REVENUE SERVICE
MEMEPHIS
01.1988 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Tax Examining Clerk
Internal Revenue Service, IRS
MEMEPHIS
05.1990 - 06.2002
- Maintained a library of updated tax forms, publications, regulations, and procedures.
- Participated in training sessions to stay abreast of new developments in taxation law.
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Checked completeness of information when processing applications and transactions.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Data Entry Clerk
Internal Revenue Service, IRS
Memphis
01.1988 - 06.1990
- Compiled data from source documents prior to data entry.
- Maintained database by entering new and updated customer and account information.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Compiled reports based on gathered information.
- Created spreadsheets to track data entries.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Identified discrepancies between source documents and entered data.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Analyzed and processed current data records to provide detailed reports.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Reviewed existing information for accuracy and made necessary corrections.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Education
High School Diploma -
FAIRLEY HIGH SCHOOL
Memphis, TN05-1986
Accounting and Finance
NORTHWEST COMMUNITY COLLEGE
Southhaven, MSSkills
- Tax law compliance
- Data analysis
- Database management
- Software proficiency
- Customer service
- Team collaboration
- Payment plan processing
- Document preparation
- Inventory management
- Payment processing
- Financial analysis proficiency
- Research and documentation
Timeline
Tax Examining Clerk
Internal Revenue Service, IRS
05.1990 - 06.2002
TAX EXAMINER
INTERNAL REVENUE SERVICE
01.1988 - Current
Data Entry Clerk
Internal Revenue Service, IRS
01.1988 - 06.1990
High School Diploma -
FAIRLEY HIGH SCHOOL
Accounting and Finance
NORTHWEST COMMUNITY COLLEGE
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